CHENETA L. CAMPBELL
Warren,Michigan
Summary
Contact representative with experience in customer service, clerical and administrative tasks. Dedicated and punctual. Works well with little to no supervision.
Overview
18
18
years of professional experience
Work History
Contact Representative, Small Business/Self Employed
Department of Treasury
06.2024 - Current
- Actively listen to approximately 10 to 20 customers, handle concerns quickly and escalate major issues to supervisor.
- Educate customers about billing, payment processing and support policies and procedures.
- Multitask by navigating various systems, taking notes on calls, and answering inquiries from clients.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Appraiser II, Assessments Division
City of Detroit
10.2021 - 06.2024
- Achieved successful dispute resolutions by providing clear explanations of findings during review processes.
- Answered customer questions and provided information about findings.
- Visited approximately 85 business locations daily during field reviews to assess business status to accurately assess value.
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Maintained high work volume and tight deadlines.
- Sought continuous education opportunities, staying current on industry changes and best practices.
Board of Review Clerk
City of Detroit
12.2018 - 10.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Filed Michigan Tax Tribunal answers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Prepared correspondence to Ombudsman’s complaints.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Poverty (Hardship) Coordinator
City of Detroit
07.2007 - 07.2018
- Input data into spreadsheets and databases.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- .Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Verified files for accuracy and completeness resulting in a 25% decrease in delayed processing time.
Education
Master of Science - Office Technology
Mississippi State University
Mississippi State, MississippiBachelor of Science - Office Administration
Mississippi State University
Mississippi State, MississippiSkills
- Microsoft Office Suite, SharePoint
- Organizational and Interpersonal skills
- Active listening skills
- Confidential
- Data entry
- Detail-oriented
- Empathy and patience
- Problem solver
- Task prioritization
Timeline
Contact Representative, Small Business/Self Employed
Department of Treasury
06.2024 - Current
Appraiser II, Assessments Division
City of Detroit
10.2021 - 06.2024
Board of Review Clerk
City of Detroit
12.2018 - 10.2021
Poverty (Hardship) Coordinator
City of Detroit
07.2007 - 07.2018
Master of Science - Office Technology
Mississippi State University
Bachelor of Science - Office Administration
Mississippi State University
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