Cheney Gardiner

• Provide technical guidance to team members.
• Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
• Mentored new technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
• Mentored new technicians in maintenance, repair and reporting duties.
• Managed daily activities, assigned tasks to specific technicians and utilized proven management techniques to cut work flow downtime and maximize revenues.
• Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
• Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Planned, scheduled, and delegated daily work to team of employees.
• Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
• Worked with internal departments to optimize productivity and efficiency.
• Applied critical thinking and research to address complex issues.

-Perform all of the same duties as a Field service tech, plus assist other technicians throughout the company in technical troubleshooting

• Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
• Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
• Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
• Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
• Assisted in the development of departmental goals aligned with company objectives while maintaining focus on safety protocols.
• Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
• Operated hand tools and power equipment according to company safety procedures.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Installed new equipment and explained operation and routine maintenance protocols to customers.