Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheng Khang

San Diego,CA

Summary

Hard working, detail-orientated technician with 9 years experience of maintaining pools and spa equipment. Highly skilled with electrical, plumbing and chemical systems. Constantly striving to learn more regarding maintenance and repair to stay up to date on latest trends and technological advances. Dependable, professional, versed in installations, repairs and system maintenance. Strong attention to detail and problem solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Repair Technician

GL Pools
San Diego, CA
04.2021 - Current
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Handled dangerous chemicals and testing materials safely and according to established procedures.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Interpreted blueprints, schematics, drawings, and layouts to complete repairs
  • Installed electrical conduit and wiring for power, controls, and lighting
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs
  • Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility
  • Organized materials and tools in to maintain clean and neat work areas
  • Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems
  • Inspected electrical systems, equipment and components to identify hazards and defects
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems
  • Replaced and repaired lighting fixtures and electrical control and distribution equipment
  • Instructed customers on proper use and safety of electrical systems and equipment
  • Spliced, joined and connected wire to fixtures and other electrical components
  • Connected wires to circuit breakers, transformers or other components
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools
  • Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous
  • Utilized variety of tools and diagnostic equipment to complete repairs

Repair Manager

All Pro Pool Service Inc.
San Diego, CA
07.2020 - 04.2021
  • Completed partial or full dismantling of pool equipment to quickly repair or replace defective components and restore functionality.
  • Maintained inventory of repair supplies and ordered parts as needed.
  • Filled pipe systems with water and air to determine location of leaks.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Operated tools, equipment and machinery according to safety standards.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Calculated materials and time needed for each job.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Helped complete system installations, digging trenches and breaking up concrete.
  • Configured controllers and set up panels for pool automation installations.
  • Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with manufacturers to resolve discrepancies and create effective solutions for clients.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Pool Service Technician

Payan Pool Service of San Diego
San Diego, CA
05.2017 - 07.2020
  • Installed machinery, equipment and new and replacement parts
  • Upgraded dated equipment to newer and advance systems such as wi-fi and automation
  • Diagnosed electrical faults with volt meter
  • Handled 110v/220v power from sub-panel to equipment
  • Retro fitted 120v power supplies down to 12v to increase customer safety
  • Followed routine maintenance checklist
  • Recorded type and cost of maintenance and repair work
  • Politely assisted customers in person and via telephone
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Routinely answered customer questions regarding merchandise and pricing
  • Kept efficient time and material records of residential and commercial property
  • Repaired defective equipment parts
  • Installed pipe systems and plumbing
  • Programmed and troubleshoot devices following installation
  • Performed routine maintenance on all swimming pools and spas, such as but not limited to: brushing, skimming, vacuuming, emptying waste baskets. Balanced chlorine, alkalinity, PH, and all other necessary chemical balances
  • Checked pressure gauges, flow, and water levels
  • Maintained clarity of pools
  • Performed green pool start-ups
  • Performed new plaster start-ups according to NPC standards

Sub-Contractor

A-1 Pool Service
San Diego, CA
04.2014 - 05.2017
  • Determined equipment operating efficiency
  • Logged detailed and thorough records of maintenance performed
  • Followed routine maintenance checklist
  • Balanced chlorine, alkalinity, PH levels and other necessary chemical balances
  • Performed routine maintenance on pools, such as but not limited to: brushing, skimming, filter washes, and vacuuming
  • Provided elevated customer experience to generate loyal clientele
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by clients when requested
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with company standards
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers
  • Produced professional and error-free letters, presentations and spreadsheets
  • Conducted bids with potential clients and coordinated with current clients concerning future bids
  • Enhanced operational performance by developing effective business development strategies, systems and procedures
  • Worked to achieve desired results and project completion, successfully completing projects on time and under budget

Owner

Omni Pools Service
04.2014 - 05.2017
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by clients when requested
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with company standards
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers
  • Produced professional and error-free letters, presentations and spreadsheets
  • Conducted bids with potential clients and coordinated with current clients concerning future bids
  • Enhanced operational performance by developing effective business development strategies, systems and procedures by selecting appropriate software and programs
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Politely assisted customers in person and via telephone
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Routinely answered customer questions regarding merchandise and pricing
  • Kept efficient time and material records
  • Repaired defective equipment parts
  • Installed pipe systems and plumbing
  • Programmed and troubleshot devices following installation
  • Performed routine maintenance on all swimming pools and spas, such as but not limited to: brushing, skimming, vacuuming, emptying waste baskets
  • Balanced chlorine, alkalinity, PH, and all other necessary chemical balances
  • Checked pressure gauges, flow, and water levels
  • Maintained clarity of pools
  • Performed green pool start-ups

Education

High School Diploma -

Luther Burbank High School
Sacramento, CA
2007

Some College (No Degree) - Plumbing

San Diego Continuing Education
San Diego

Pentair University
Online

Zodiac Academy
Online

Skills

  • Fast learner
  • Goal-oriented
  • Technical support
  • Electrical maintenance and repair
  • Power and hand tool operation
  • Mechanical skills
  • Ability to troubleshoot
  • Safety and compliance
  • System repairs
  • Customer Relations

Certification

  • FPSIE Energy Aquatic Installation Certified
  • Certified Pool Operator (CPO) (2018)
  • FSP Certified (2019)
  • Raypak Certified (2018, 2019, 2020)
  • Plumbing II

Timeline

Repair Technician

GL Pools
04.2021 - Current

Repair Manager

All Pro Pool Service Inc.
07.2020 - 04.2021

Pool Service Technician

Payan Pool Service of San Diego
05.2017 - 07.2020

Sub-Contractor

A-1 Pool Service
04.2014 - 05.2017

Owner

Omni Pools Service
04.2014 - 05.2017

High School Diploma -

Luther Burbank High School

Some College (No Degree) - Plumbing

San Diego Continuing Education

Pentair University

Zodiac Academy

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Cheng Khang