Cheng Xiong

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Loans, check cashing, money order, pg&e,