Summary
Overview
Work History
Education
Skills
Languages
Timeline
Chenghao Zhang

Chenghao Zhang

Toronto,Ontario

Summary

Energetic Student Advisor builds rapport with administrators and students to bridge communication and provide access to campus resources. Diligent and pragmatic professional with strong knowledge of high school and college academic requirements and processes. Professional and empathic Student Counselor skilled at providing positive direction for students' academic, social and emotional well-being. Values diversity in responding to individual differences in students. Offers excellent verbal communication skills and adheres to professional ethics and confidentiality guidelines. Student-focused counselor and advisor with strong background in student support and crisis intervention. Drives student success by partnering closely with administrators, teachers and guardians on diverse initiatives. Background in one-on-one assistance and group instruction. Talented in facilitating college, vocational and military applications. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience

Work History

Student Advisor

XULIN English
08.2021 - 05.2022
  • Provided guidance and support to students on academic, career and personal issues.
  • Assisted in the development of student advising plans and goals.
  • Conducted one-on-one meetings with students to discuss their educational progress.
  • Organized group workshops to help improve study skills and time management techniques.
  • Maintained detailed records of all student interactions.
  • Counseled students on how to select appropriate courses for their major program of study.
  • Collaborated with faculty members to ensure that student needs were met effectively.
  • Cultivated relationships with community organizations to provide additional resources for students' success.
  • Created a database of available scholarships and other financial aid opportunities.
  • Researched college policies, procedures, regulations, and curriculum requirements.
  • Advised students on course selection according to their individual interests and abilities.

Student Recruiter

Sichuan University
01.2020 - 05.2021
  • Developed and maintained relationships with high schools, community-based organizations, and other institutions to identify potential student recruits.
  • Conducted outreach activities such as attending college fairs and visiting local high schools to promote the university to prospective students.
  • Developed curricula and recommended curricula revisions to improve student learning outcomes.
  • Improved student educational plans by advising on course selection, progress plans and career decisions.
  • Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
  • Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations.
  • Provided assistance to faculty by teaching classes, conducting orientation meetings and scheduling events.

Hotel Manager

TONGFANG Hotel
12.2019 - 11.2020
  • Developed and implemented hotel policies and procedures.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Negotiated contracts with vendors for services such as food supply or maintenance services.
  • Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.

Education

Master of Science - Higher Education Administration

University of Pennsylvania, Philadelphia, PA
12.2023

Bachelor of Arts - Hospitality Administration And Management

University of Nebraska - Lincoln, Lincoln, NE
05.2021

Skills

  • Student Welfare
  • Employer Relations
  • Records Maintenance
  • Class Schedule Preparation
  • Correspondence Writing
  • Calendar Management
  • Inventory Management
  • Records Management
  • Recordkeeping
  • Business Administration
  • Expense Reporting
  • Invoice Processing
  • Mail Management
  • Data Entry
  • Event Coordination
  • Office Administration
  • Presentation Design
  • Appointment Coordination
  • Bookkeeping
  • Customer Service
  • Document Retrieval
  • Check Processing
  • Scheduling
  • Project Planning
  • Travel Administration
  • Database Administration
  • Meeting Planning
  • Sensitive Material Handling
  • Report Preparation
  • Administrative Support

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Student Advisor - XULIN English
08.2021 - 05.2022
Student Recruiter - Sichuan University
01.2020 - 05.2021
Hotel Manager - TONGFANG Hotel
12.2019 - 11.2020
University of Pennsylvania - Master of Science, Higher Education Administration
University of Nebraska - Lincoln - Bachelor of Arts, Hospitality Administration And Management
Chenghao Zhang