Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHENGLONG ZHANG

Flushing,NY

Summary

Bilingual and detail-oriented front desk professional seeking a pharmacy front desk or pharmacy assistant position. Offers over 5 years of customer service experience, strong communication skills, and the ability to support pharmacy operations efficiently while providing excellent patient service.

Overview

4
4
years of professional experience

Work History

Front Desk / Cashier / Customer Service Associate

Multiple Food Service & Retail Locations | Queens & Out-of-State
06.2021 - 09.2025

• Greeted customers professionally and assisted at the front desk
• Handled high-volume transactions accurately and efficiently
• Answered phone calls and assisted with customer inquiries
• Collected customer information and ensured accuracy
• Provided patient, friendly service in fast-paced environments
• Maintained organized front desk and cash register area
• Collaborated with team members to ensure smooth daily operations

Education

Associate of Science - Business Management

Queensborough Community College
Oakland Gardens, NY
06-2028

Skills

    Bilingual: Mandarin Chinese & English
    Pharmacy front desk & customer assistance
    Prescription drop-off & pickup support
    Phone handling & appointment coordination
    Basic patient information intake and verification
    Strong attention to detail and accuracy
    Excellent customer service with patience
    Proficient in Microsoft Excel
    Fast learner, adaptable to pharmacy systems

Languages

English (Professional)
Chinese (Mandarin-Native or Billinggual)
Japanese (Elementary)

Timeline

Front Desk / Cashier / Customer Service Associate

Multiple Food Service & Retail Locations | Queens & Out-of-State
06.2021 - 09.2025

Associate of Science - Business Management

Queensborough Community College