Chengning Yang
Frisco,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Sales Professional
Prosper Ford
02.2025 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Reached performance objectives and generated over 150k gross in sales.
Real Estate Investment
Self-employeed
02.2024 - 01.2025
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
ASE Certified Technician
Lexus of Bellevue
08.2020 - 11.2023
- Enhanced customer satisfaction with timely and accurate maintenance services for various vehicle models.
- Maximized profitability by accurately estimating labor hours required for each job, ensuring competitive pricing structures without compromising quality standards.
- Ensured dealership compliance with manufacturer warranty requirements during routine maintenance procedures or recall-related services conducted on vehicles under warranty protection plans.
- Developed strong relationships with customers, earning repeat business through exceptional service delivery.
- Consistently met or exceeded productivity goals while maintaining high-quality workmanship on all repairs.
- Assisted customers in understanding their vehicle''s maintenance needs, explaining the importance of routine services and addressing questions or concerns they may have.
New and Used Vehicles Sales Consultant
Mercedes Benz of Bellevue
12.2016 - 06.2020
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
Counter Associate
Panda Express of Tukwila Branch
07.2016 - 12.2016
- Managed inventory levels at the counter, tracking stock movement for timely replenishment of popular items.
- Enhanced customer experience with personalized recommendations based on their preferences and needs.
- Provided knowledgeable assistance about products and services offered, increasing upselling opportunities.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Server, Kitchen Staff, Delivery
Red Pepper Restaurant
01.2010 - 11.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Bachelor of Arts -
University of Washington
Seattle, WA06-2016
Associate of Arts - Accounting
South Seattle College
01-2014
Associate of Science - Mechanical Engineering
South Seattle College
01-2012
Associate Degree - Automotive Technology
South Seattle College
01.2010
High School Diploma -
No.1 High School
01.2008
Skills
- Bilingual in Mandarin Chinese and English
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Decision-making
- Organization and time management
- Dependable and responsible
Timeline
Sales Professional
Prosper Ford
02.2025 - Current
Real Estate Investment
Self-employeed
02.2024 - 01.2025
ASE Certified Technician
Lexus of Bellevue
08.2020 - 11.2023
New and Used Vehicles Sales Consultant
Mercedes Benz of Bellevue
12.2016 - 06.2020
Counter Associate
Panda Express of Tukwila Branch
07.2016 - 12.2016
Server, Kitchen Staff, Delivery
Red Pepper Restaurant
01.2010 - 11.2011
Associate Degree - Automotive Technology
South Seattle College
High School Diploma -
No.1 High School
Bachelor of Arts -
University of Washington
Associate of Arts - Accounting
South Seattle College
Associate of Science - Mechanical Engineering
South Seattle College
Community Service
- ACRS Culinary Journey Charity Event, Bellevue, WA, 2016
- Youngstown Culture Arts Center, West Seattle, WA, 2010
- English Competition, Beijing, China, 2007
Rewards at Mercedes Benz of Bellevue
A personalized Mercedes Benz Pin from the general manager for great customer service.
Rewarded to be on local TV for marketing at the store.
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