Cheng Yu Lu
Arcadia,CA
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Meticulous leader and strategic planner with comprehensive managerial acumen. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
General Manager / Shift Lead / Server
Mikiya Wagyu Shabu House
Temple City, CA
12.2022 - Current
- Helped build and launch a high-end wagyu restaurant, overseeing all aspects of supply chain management and achieving a monthly average of $420,000 in net sales.
- Created a strategic and efficient schedule that oversees the wants and needs of employees.
- Maintaining a seamless and consistent inventory management system, and consistently keeping food and labor costs under 23%.
- Built a relationship between our vendors to negotiate a better deal and contract.
- Enforcing food safety protocols, ensuring compliance with health regulations, and maintaining the restaurant's reputation.
- Managed payroll and presented monthly records to sister companies (Chubby Cattle), and provided strategies to help maintain a low food and labor cost.
- Trained and developed new staff members to ensure the top quality of service is given.
Server
Boiling Point Group
San Gabriel, CA
01.2021 - 10.2022
- Proving customers with the best service and experience.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cashier
Hmart
Arcadia, CA
01.2020 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Sales Representative / Receptionist
Fashion Optical Corp.
Arcadia, CA
12.2016 - 11.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Managed inventory levels by ordering sufficient stock for each account.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Education
GED -
Pasadena City College
Pasadena05-2023
GED -
Citrus Community College
Glendora05-2020
High School Diploma -
Arroyo High School
El Monte05-2019
Bachelor of Arts - Political Science
University of California Riverside
RiversideSkills
- Vendor Sourcing
- Operations Oversight
- Contract Negotiations
- Expense Control
- Team Player
- Leadership
- Employee Scheduling
- Customer experiences
Affiliations
- Reading
- Modifying Cars and Motorcycles
- Computer Games
- Music Festivals
- Basketball
Accomplishments
- Multiple Yelp Reviews
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
General Manager / Shift Lead / Server
Mikiya Wagyu Shabu House
12.2022 - Current
Server
Boiling Point Group
01.2021 - 10.2022
Cashier
Hmart
01.2020 - 01.2021
Sales Representative / Receptionist
Fashion Optical Corp.
12.2016 - 11.2019
GED -
Pasadena City College
GED -
Citrus Community College
High School Diploma -
Arroyo High School
Bachelor of Arts - Political Science
University of California Riverside
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