Chengzhou Ye
Alhambra,CA
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the corporate brand.
Overview
5
5
years of professional experience
Work History
Accounting Assistant
Chan And Chen LLP
02.2023 - 10.2023
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Familiar with QuickBook, Lacerte, and AMS Payroll system.
Brand Ambassador
Ecco Inc.
08.2022 - 09.2022
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
Busser
Sheng Sushi
10.2018 - 11.2021
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Office Assistant Volunteer
Allegiance Home Health Inc
08.2019 - 12.2019
- Worked in ateam environment to maintain high levels of productivity.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Questioned customers to understand their needs and best solutions better.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
Server
Earth Kitchen
08.2018 - 09.2018
- Cultivated warm relationships with regular customers.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Promoted clean, safe and neat environment for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Science - Economics
University of California - Davis
Davis, CA12.2022
High School Diploma -
Alhambra High
Alhambra05.2015
Skills
- Flexible and Adaptable
- Creative Thinking
- Verbal and Written Communication
- Prioritization and Time Management
- Microsoft Office
- Client Meetings
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Accounting Assistant
Chan And Chen LLP
02.2023 - 10.2023
Brand Ambassador
Ecco Inc.
08.2022 - 09.2022
Office Assistant Volunteer
Allegiance Home Health Inc
08.2019 - 12.2019
Busser
Sheng Sushi
10.2018 - 11.2021
Server
Earth Kitchen
08.2018 - 09.2018
Bachelor of Science - Economics
University of California - Davis
High School Diploma -
Alhambra High
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