Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the corporate brand.
Overview
5
5
years of professional experience
Work History
Accounting Assistant
Chan And Chen LLP
2023.02 - 2023.10
Maintained clean and organized files by keeping accounts payable records up-to-date.
Maintained accurate and complete documentation to facilitate accounting and filing functions.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Used accounting software to prepare weekly and monthly financial reports.
Completed payroll functions to facilitate accurate and prompt staff payments.
Familiar with QuickBook, Lacerte, and AMS Payroll system.
Brand Ambassador
Ecco Inc.
2022.08 - 2022.09
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Communicated product information with confidence and educated consumers about company.
Engaged, educated and befriended customers to deliver amazing shopping experience.
Showed understanding of customer's personal style and preferences when offering product advice.
Busser
Sheng Sushi
2018.10 - 2021.11
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Office Assistant Volunteer
Allegiance Home Health Inc
2019.08 - 2019.12
Worked in ateam environment to maintain high levels of productivity.
Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail.
Completed clerical tasks such as filing, copying, and distributing mail.
Completed research, compiled data, updated spreadsheets, and produced timely reports.
Questioned customers to understand their needs and best solutions better.
Organized events and meetings to maximize capacity and keep event venues running smoothly.
Server
Earth Kitchen
2018.08 - 2018.09
Cultivated warm relationships with regular customers.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Promoted clean, safe and neat environment for guests.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Science - Economics
University of California - Davis
Davis, CA
12.2022
High School Diploma -
Alhambra High
Alhambra
05.2015
Skills
Flexible and Adaptable
Creative Thinking
Verbal and Written Communication
Prioritization and Time Management
Microsoft Office
Client Meetings
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Accounting Assistant
Chan And Chen LLP
2023.02 - 2023.10
Brand Ambassador
Ecco Inc.
2022.08 - 2022.09
Office Assistant Volunteer
Allegiance Home Health Inc
2019.08 - 2019.12
Busser
Sheng Sushi
2018.10 - 2021.11
Server
Earth Kitchen
2018.08 - 2018.09
Bachelor of Science - Economics
University of California - Davis
High School Diploma -
Alhambra High
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