Chenice Williams
Summary
Dynamic and results-driven professional with extensive experience at Macy's Inc. Knowledgeable and dedicated to customer service excellence. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to enhance revenue through effective problem-solving and upselling strategies to contribute to company success. Adept at multitasking and maintaining attention to detail. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Women's Shoes Product Consultant/Generalist
Macy's Inc.
10.2012 - Current
- Established long term customer relationships by using effective communication and active listening skills.
- Demonstrated products to help customers try out offerings before making purchases.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Provided exceptional post-sales support, fostering long-term client relationships and maintaining high retention rates.
- Contributed to revenue growth by identifying upselling opportunities based on client needs analysis.
- Assisted customers with product needs and introduced new store offerings.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Kept work areas clean and neat to promote efficient operations.
- Organized and maintained supplies to support department operations.
- Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
Financial Collections Specialist
ARS National Services
03.2013 - 05.2014
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Maintained high volume of calls and met demands of busy and productive group.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced customer trust and retention with empathetic and solution-focused interactions.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Food Service Specialist
Submarina California
09.2011 - 10.2012
- Improved food safety standards by consistently maintaining a clean and organized workspace.
- Maintained accurate records of daily sales transactions and inventory levels, providing data-driven insights for management decisions.
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Front and Back Office Medical Assistant
DV Urgent Care
11.2009 - 02.2010
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs and administering injections.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Helped nurses and doctors with patient procedures such as EKG lead placement.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted in office drug testing for DOT
- Provided wound care
- Administered TB testing
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
Education
Bachelor of Science - Technical Management
DeVry University
California10-2023
Skills
- Verbal and written communication
- Product knowledge and positioning
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Customer service excellence
- Organizational skills
- Adaptability and flexibility
- Money handling
- Phone etiquette
- Microsoft office
- Task prioritization
- Self motivation
- Professionalism
Certification
Graduate in Human Resources - 2024
Languages
English
Full Professional
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of staff members.
- Documented and resolved internal team member conflict which led to disciplinary action and member redirection.
- Achieved company set goals by completing team operational tasks with accuracy and efficiency.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsHealthcare benefitsStock Options / Equity / Profit Sharing401k matchPaid time offPaid sick leaveTimeline
Financial Collections Specialist
ARS National Services
03.2013 - 05.2014
Women's Shoes Product Consultant/Generalist
Macy's Inc.
10.2012 - Current
Food Service Specialist
Submarina California
09.2011 - 10.2012
Front and Back Office Medical Assistant
DV Urgent Care
11.2009 - 02.2010
Bachelor of Science - Technical Management
DeVry University
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