Chenijah Prendergast
Wappingers Falls,NY
Summary
Organized Lead Server/Supervisor, with experience in Fine Dining and Casual Dining restaurant environments. I am a dedicated food service professional, well-versed in food and beverage operations, and guest services. I'm a thoughtful and collaborative team leader, offering clear, comprehensive, and supportive supervision. I promote customer comfort and enhanced experiences by answering questions and responding to concerns. I maintain service regulations, providing elevated service, as well as unforgettable guest experiences. Always willing to assist team members by taking on additional tasks. I take pride in my enthusiastic, positive, hardworking, and reliable work ethic!
Overview
5
5
years of professional experience
Work History
Lead Server
Culinary Institute Of America
01.2023 - Current
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team's efficiency by implementing new training methods, and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new students, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Server
Shadows On The Hudson
08.2022 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Take-Out Server
Cracker Barrel
08.2019 - 08.2021
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Conducted regular inventory checks, minimizing shortages and optimizing stock levels for peak hours.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
Education
High School Diploma -
John Jay Senior High School
Hopewell Junction, NY06.2020
Skills
- Teamwork and Collaboration
- Bartender
- Supervisor
- Guest Relations
- High-volume dining
- Menu Memorization
- Order Taking and Processing
- Team Leadership
- Food and beverage pairings
- Team Management
- Employee Training and Development
- ServSafe Certification
Timeline
Lead Server
Culinary Institute Of America
01.2023 - Current
Server
Shadows On The Hudson
08.2022 - 11.2023
Take-Out Server
Cracker Barrel
08.2019 - 08.2021
High School Diploma -
John Jay Senior High School
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