Summary
Overview
Work History
Education
Skills
Timeline
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Chenika Williams

Plano,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Medical Customer Service Representative

RadNet
07.2023 - Current
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Streamlined communication between patients and healthcare providers for efficient appointment scheduling and followups.
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Implemented improvements in internal processes to optimize efficiency within the customer service department.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Resolved billing inquiries and disputes in timely fashion.

Senior Collections Representative

Flagship Credit Acceptance
11.2022 - 04.2023
  • Streamlined the collections process for increased productivity, utilizing automated tools and software applications.
  • Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
  • Located hard-to-find individuals by utilizing various databases and online resources.
  • Assisted in recovering company assets by swiftly locating debtors and their property.
  • Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.
  • Processed payments and applied to customer balances.

Underwriting Service Assistant

State Farm
03.2021 - 11.2022
  • Extensive work with other functions, departments and external entities
  • As requested, participate in additional work assignments.
  • Enhanced underwriting efficiency by streamlining workflow processes and procedures.
  • Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
  • Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
  • Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
  • Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
  • Managed a high volume of claims, ensuring accurate documentation and proper followup.
  • Updated policyholder information accurately, maintaining up-to-date records on each individual case.

Contact Center Specialist 1

Unify Financial Credit Union
04.2019 - 08.2020
  • Enhanced customer satisfaction by resolving complex account issues promptly and accurately.
  • Streamlined banking processes for improved efficiency and reduced wait times.
  • Assisted customers with loan applications, enabling them to make informed financial decisions.
  • Provided exceptional customer service by addressing inquiries and concerns in a timely manner.
  • Managed high call volumes while maintaining professionalism and accuracy in communications.
  • Conducted daily transactions efficiently, ensuring accurate cash handling and balancing of teller drawer.
  • Identified potential fraudulent activities, protecting bank assets and customer accounts from loss.
  • Educated customers on available products and services, promoting cross-selling opportunities for the bank.

Recovery Skip Coordinator

Capital One Auto
08.2018 - 04.2019
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt repayment
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Answer customer questions regarding problems with their accounts
  • Record information about financial status of customers and status of collection efforts
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
  • Responsible for negotiating resolutions for accounts that are 120+ days past due and being knowledgeable of laws that regulate the automotive collection industry; such as, FDCPA, GLB, FCRA, FACTA, Federal Bankruptcy Laws, IRS 1099-C Regulations, federal and state repossession and collection law.

Education

Associate of Science - Social Work

Eastfield College
Mesquite, TX

Skills

  • Claims Investigation
  • Account Reconciliation
  • Patient Registration
  • ICD-9 Coding
  • Medicare/Medicaid
  • Knowledge of Repossessions Process
  • Collections Background
  • Attention to detail
  • Critical thinking
  • Active listening

Timeline

Medical Customer Service Representative

RadNet
07.2023 - Current

Senior Collections Representative

Flagship Credit Acceptance
11.2022 - 04.2023

Underwriting Service Assistant

State Farm
03.2021 - 11.2022

Contact Center Specialist 1

Unify Financial Credit Union
04.2019 - 08.2020

Recovery Skip Coordinator

Capital One Auto
08.2018 - 04.2019

Associate of Science - Social Work

Eastfield College

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Chenika Williams