Chenise Medina
Jobstown,NJ
Summary
Dedicated professional with a strong background in patient scheduling, medical documentation, and insurance verification. Known for building positive relationships and enhancing patient experiences while maintaining compliance with regulations.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Cooper University Hospital
Camden, NJ
01.2025 - Current
- Assisted patients with scheduling appointments and managing medical records.
- Responded to patient inquiries through phone and in-person interactions.
- Collaborated with healthcare teams to address patient needs efficiently.
- Maintained accurate patient information in hospital database systems.
- Processed insurance information and verified coverage for services rendered.
- Handled administrative tasks, including filing and organizing patient documents.
- Educated patients on hospital policies and procedures during visits.
- Provided compassionate support to patients and families throughout their experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
HIM Record Processing Associate
Capital Health Regional Medical Center
Trenton, NJ
07.2022 - 07.2023
- Assisted in preparing and organizing medical documents for various departments.
- Collaborated with team members to ensure timely processing of requests.
- Utilized electronic health record systems to update patient information efficiently.
- Conducted routine checks on documentation to ensure compliance with regulations.
- Ensured compliance with all applicable laws, regulations, and safety standards related to order processing activities.
- Performed regular audits of existing data sets within the database systems.
- Updated documentation related to departmental policies and procedures as needed.
- Provided technical support to other departments on process-related issues.
Senior Star Adult Medical Day Center
Prestige
Trenton, New Jersey
07.2022 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Monitored client health and reported changes to healthcare professionals.
- Implemented safety measures to create a secure environment for clients.
- Documented client progress and care plans in compliance with regulations.
- Provided companionship and emotional support to enhance client well-being.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
EKG Technician
Hamilton Cardiology Associates
Hamilton, NJ
07.2022 - 01.2023
- Prepared patients for EKG tests by explaining procedures clearly.
- Ensured proper electrode placement on patient skin for accurate readings.
- Maintained and calibrated EKG equipment to ensure optimal performance.
- Assisted healthcare providers in interpreting EKG results effectively.
- Documented patient data and EKG results in electronic health records accurately.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Observed strict confidentiality when handling patient information according to HIPAA regulations.
- Ensured that all supplies necessary for performing EKG tests were stocked adequately.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Maintained accurate records of patient data, test results, and other relevant information.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
- Prepared reports summarizing patient data collected from EKG tests for review by physician.
- Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
Patient Care Technician
Jefferson Hospital
Stratford, New Jersey
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored vital signs and documented changes in patient conditions.
- Provided support during patient admissions and discharges at Jefferson Hospital.
- Maintained cleanliness and organization of patient care areas and equipment.
- Communicated effectively with patients to address their needs and concerns.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Administered basic medical procedures under supervision of nursing staff.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Education
GED -
State Of New York
UpState NY07-2017
Skills
- Electronic health records
- Medical documentation
- Patient scheduling
- Insurance verification
- Vital signs monitoring
- Customer relationship management
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Cooper University Hospital
01.2025 - Current
HIM Record Processing Associate
Capital Health Regional Medical Center
07.2022 - 07.2023
Senior Star Adult Medical Day Center
Prestige
07.2022 - 07.2023
EKG Technician
Hamilton Cardiology Associates
07.2022 - 01.2023
Patient Care Technician
Jefferson Hospital
GED -
State Of New York