Chenita Amey
Washington,DC
Summary
I am an IT/Database Specialist with more than two decades of experience providing exemplary hardware and software support to government and private industry clients and customer service and administrative professionals. In addition, I am proficient in multiple operating systems, programming languages, database applications, software and hardware. Finally, I am able to work well independently, collaboratively, or on a team; I am highly organized and hard-working; I can manage multiple projects with tight deadlines, and prioritize tasks based on customer needs.
Overview
27
27
years of professional experience
Work History
Data Specialist
DC Public Schools
01.2005 - Current
- Conducted organized classes, instructing students according to the District of Columbia Federal Mandate Core Curriculum, and implementing the teacher's lesson plan(s) for a variety of subjects
- Taught computer classes in various schools
- Informed students of hardware and software on a computer
- Ran a computer lab and provided password resets to users
- Taught them IT websites and network connections
- Developed and maintained working relationships with students, parents, teachers, and principals
- Certificate of sustained participation in schools in Ward 7 & 8 specifically.
Database Specialist
American Cancer Network-VDART (Contractor)
11.2016 - 12.2016
- Managed Customer-facing relationships effectively
- Solicited feedback from customers by mailing them feedback forms
- Entered and maintained data into a database of donors to manage the donor network.
Database Expert & Customer Service Tech Support Provider
Department of Veteran Affairs
12.2011 - 02.2013
- Addressed 30-50 customer calls and emails per day with 90% solution rate during first contact
- Calmed and served irate customers, using active listening and relationship-building skills
- Provided technical support to end users who had difficulty uploading information to the database.
Web Content Migrator
National Rural Electric Cooperative
11.2007 - 01.2008
- Updated materials on Websites for entire NRECA community
- Uploaded graphics, charts, and content to websites
- Maintained websites using Dreamweaver and SilkRoad Eprise
- Worked with several ECM and DM (document manager) applications
- Uploaded files, records and Excel spreadsheets into a database repository
- Performed Quality assurance on data entered into the system.
Database Analyst & Office Manager for ISO certified company
QSU Publishing Company
06.2004 - 06.2007
- Packaged and shipped magazine, CD, and book orders to customers daily, monthly, and quarterly
- Increased company productivity by 90% by suggesting to the CEO that he use his own printing resources
- Built relationships with, and received data from, both domestic and international customers.
Programmer Analyst
NASA Goddard
02.2000 - 02.2003
- Defined project tasks and resource requirements
- Developed full scale project plans
- Assembled and coordinated project staff
- Managed project budget
- Assisted technicians, scientists, and astro-physicists with the mechanical, detailed design and ultra-ray tests for 40,000 detectors
- Received, maintained & monitored detectors in the clean room.
Software Engineer
General Dynamics Info Systems/Computing Devices
01.1997 - 04.1999
- Worked on DOD projects throughout the entire life cycle
- Defined project tasks and resource requirements
- Developed full scale project plans
- Assembled and coordinated project staff
- Managed project budget
- Assisted HR dept
- With transferring their MS Access database to a Lotus Notes R5 database, to improve software management's workflow
- Designed and developed website for their intranet for the SEPG (Software Engineering and Process Group)
- Followed the requirements of the life-cycle, from the software engineering managers.
Education
high school diploma -
Dunbar
Washington, DCBachelor of Science in Computer Science -
Howard University
Washington, DCMBA -
Strayer University
Washington, DCSkills
- Data Warehousing
- Transcribing Documents
- Skilled in [Database]
- Machine Learning
- Spreadsheet Management
- Data Quality Management
- Data Verification
- Microsoft Office Proficiency
- Word Processing
- Report Drafting
- SQL Expertise
- Data Analysis
- Large Dataset Management
- Data Programming
- Statistical Analysis
- Amazon Redshift
- Performance Data Synthesis
- Data Science Research Methods
- Enterprise Resource Planning Software
- Analytical Thinking
References
Available Upon Request
Timeline
Database Specialist
American Cancer Network-VDART (Contractor)
11.2016 - 12.2016
Database Expert & Customer Service Tech Support Provider
Department of Veteran Affairs
12.2011 - 02.2013
Web Content Migrator
National Rural Electric Cooperative
11.2007 - 01.2008
Data Specialist
DC Public Schools
01.2005 - Current
Database Analyst & Office Manager for ISO certified company
QSU Publishing Company
06.2004 - 06.2007
Programmer Analyst
NASA Goddard
02.2000 - 02.2003
Software Engineer
General Dynamics Info Systems/Computing Devices
01.1997 - 04.1999
high school diploma -
Dunbar
Bachelor of Science in Computer Science -
Howard University
MBA -
Strayer University
Similar Profiles
Mary HaganMary Hagan
Reading Specialist at DC Public SchoolsReading Specialist at DC Public Schools
Kelvor DaileyKelvor Dailey
Food Service Worker/manager at Dc public schools/Chartwell/sodexo magicFood Service Worker/manager at Dc public schools/Chartwell/sodexo magic
LACONDRIA BECKWITHLACONDRIA BECKWITH
Principal at DC Public Schools Ketcham ESPrincipal at DC Public Schools Ketcham ES
Shummia Atkinson-JohnsonShummia Atkinson-Johnson
Second Grade ELA Teacher at Dc Public SchoolsSecond Grade ELA Teacher at Dc Public Schools
Harriett OppenheimHarriett Oppenheim
Attorney-Advisor at Federal Aviation AdministrationAttorney-Advisor at Federal Aviation Administration