Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
• Member, Alumni Association • Member, Small Business Association (2008 - present) • 2018 Trademark
Timeline
Generic

CHENITA JONES

Fort Worth,Texas

Summary

Accomplished Community Supervisor and Program Director with over 12 years of experience in community development. Dedicated to the well-being and enrichment of clients, designing and implementing development programs to enhance quality of life. High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 20-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Experienced Area Supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem-solving abilities demonstrated over 15 years in the field. Dedicated to streamlining operations and maximizing team performance. Skilled Area Supervisor offering 10-year record of success in People first. Motivational leader and analytical problem solver with a driven and resilient approach. Proficient in state regulations for ICF, NOW IFS, PCA, SIL and ACS practices and needs. Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 20 years in the field. Improved warehouse work process through strategic planning in order to create more efficient fulfillment system. Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 20 years in the field. Hardworking Area Supervisor with 15 years of progressive experience in Healthcare. Expert in Strategy planning and resource management. Prepared to leverage knowledge and experience in dynamic new position at Gulf Coast .

Overview

11
11
years of professional experience

Work History

Area Supervisor

EduCare Community Living
08.2021 - Current
  • Act as steward of community by supporting team members and building morale, ensuring that each person served has at least one activity developed and implemented per day
  • Evaluate and uplift team during annual performance review process by conducting staff counseling and corrective actions including improvement plans and follow-ups, resulting in 3 raises and promotions
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Supervise provision of assistance to people served in order to promote their physical, social, and psychological well-being
  • Ensure that staff interactions with people served promote rights of people served to achieve enhanced quality of life
  • Ensures that each person served has activity schedule developed and implemented and monitors and ensures staff follows procedures to promote optimum health care and behavior supports, including implementation of services outlined in person(s) served service plan, and staff training
  • Monitors and ensures staff completes all documentation as required to ensure quality services
  • Monitors labor hours and ensures assigned service sites are operating within budgetary guidelines
  • Responsible for client funds, receipts and proper documentation
  • Ensures that staff are deployed appropriately, and that staffing ratios are in compliance with regulatory and service plan requirements
  • Ensures schedules are prepared and posted in timely manner, and efficiently utilizes staff
  • Conducts timely performance reviews and conducts staff counseling and corrective actions including work Improvement plans and follow-up
  • Provides timely and appropriate feedback and oversight on staff documentation, including daily progress notes, data sheets, and incident reports
  • Assists with review and tracking of incident and accident reports and participates as needed with investigations involving persons served and employees at assigned service sites
  • Ensures applicable Occupational Safety Health Administration compliance standards are met and all related training occurs
  • Documents training and compliance in accordance with company and regulatory requirements
  • Complete Site reviews and serve as backup staff in homes
  • Addresses and corrects health, safety, and environmental concerns and reports safety and maintenance concerns as needed Ensures clinical and behavioral support objectives and goals are implemented and documented
  • Ensures protocols for communicating medical concerns are being followed
  • Ensures medication administration records are current and ensures medical appointments are scheduled and met Monitors employee schedules, Teletime reports, and Punch Correction sheets Served as backup staff in home if staff called in.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Led and developed management team of 10.
  • Initiated task schedule to Site Supervisors based upon individual strengths and familiarity with Area of expertise in supervision.

QIDP/Case Manager

EduCare Community Living
10.2020 - 08.2021
  • Ensures consumer and guardian participation in development of service plan and personal futures plan
  • Coordinates development of each person(s) served personal futures plan and coordinates scheduling of team meetings (times, dates, locations, etc.) and informs all team members of such Schedules and chairs screening for program vacancies and develops waiting list for potential consumer vacancies
  • Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements and implements/coordinates any necessary plans of correction from regulatory body
  • Monitors all incident reports to ensure patterns of incidents are addressed
  • Shares all incident reports with appropriate external agencies (area programs, social services) when necessary and appropriate
  • Incidents of consumer abuse, neglect or mistreatment are investigated in timely and thorough manner
  • Plan of Correction is initiated to prevent recurrences
  • Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff
  • Ensures all written training programs are implemented and revised as needed
  • Documents consumer progress or regression
  • Initiates discharge planning if appropriate
  • Maintains records appropriately, Maintains fiscal spending within limits of approved budget, e.g
  • Household expenses and repairs, vehicle expenses, personnel costs, consultant services
  • Monitors worker's compensation and unemployment claims for assigned service site(s)
  • Is proactive in efforts to reduce claims and minimize risk/exposure of agency in these areas
  • Complete Site reviews
  • Ensure that staff is completing activity treatment.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Participated in professional growth programs to support special education improvement efforts.
  • Developed and implemented transition services plan to facilitate movement from school to activities.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Conducted training for educational staff to properly identify learning disabilities and remediation strategies.

Client Service Supervisor

Choice Provider
04.2020 - 09.2020
  • Make sure that all the homes are covered, monitor each client's case by stating in contact, comply with Louisiana Dept of Health and state regulations foe provider agencies, maintain a relationship with client and families, spend 50% of my time in the field at the clients homes and networking, complete all monthly documents home visits and phone contacts, attend all meeting CPOC and annual and quarterly, Assist with Medicaid and veteran admissions and re-certifications, hire, terminate all qualified employees, and whatever is needed to care for the clients
  • Prepared for and participated in internal, local, state, and Medicaid program audits
  • Managed a caseload of 40 consumers, met with monthly in their homes, monitored progress toward mental health goals
  • Serve as on-call support to supervised homes.

Waiver Administrator

ResCare, Normal Life of Lake Charles
Lafayette
07.2019 - 03.2020
  • Administrator manage the daily duties of employees, admit new patients, oversee operations, provide tours for prospective patients and their families, and research new technology and equipment that can benefit the home
  • Advocate on behalf of consumers supported by the agency
  • Directed, managed, and administered the coordination and service delivery components of programs that service individual/consumers
  • Monitor and participated in the implementation and delivery of the Comprehensive Plan of Care (CPOC)
  • Supervise the delivery of services and ensured strategies reflect the goals and objectives of the CPOC
  • Increased program census by 25% and increased revenue by 13% in first year
  • Complete regular quality assurance reviews of individual charts, documentation and MAR's to ensure that service delivery is appropriate to meet the individual/consumer needs and personal goals
  • Provided the necessary leadership that ensures a safe and efficient environment for staff and patients
  • My typical duties include managing all staff and personnel, as well as financial issues, medical care, supplies, and facilities
  • Serve as a liaison between the community and agencies in the service delivery system, family/guardians and the agency
  • Ensure that all Waiver homes under supervision are environmentally maintained, in strict compliance with all State/Federal guidelines and licensure requirement and company policy always
  • Coordinate investigation of serious incidents and alleged abuse allegations, including appropriate reports to required agencies
  • Serve as on-call support to supervised homes
  • Serves on or chair Human Rights Committee, Behavior Review Committee, Admissions Committee and other location specific committees
  • Serves as member of agency management team
  • Hired, trained, evaluated, and monitor over 60 DSP's, Supervised 2 Area Supervisors, 40 consumers
  • Completes timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions
  • Coordinated with Support Coordinator on meetings for CPOC, IDT Team and Quarterlies
  • Monitor and review all state regulations pertaining to NOW IFS, PCA, ROW and SIL
  • Review and approve timesheets and leave request for staff supervised
  • Complete weekly billing in the Las Rs (EVV) systems for all Direct Service Workers (DSW)
  • Complete Unit Tracking form for Billing
  • Reconcile all consumers banking accounts through Quicken
  • Prepared for and participated in internal, local, state, and Medicaid program audits
  • Managed Social Security benefits on behalf of over 40 mentally ill adults living in their own homes.

Quality Assurance Manager

Life of Lake Charles
05.2018 - 07.2019
  • Created and distributed schedule for quality assurance checks and full audits to ensure are completed on a consistent and timely basis
  • Maintained current knowledge of area program regulatory and company Best In Class requirements to ensure accurate quality assurance reviews
  • Followed the company procedures and practices for completing various program quality assessment audits
  • Completed follow-up of Quality Assurance audits when requested on a timely basis
  • Provided in-services for programmatic staff when requested
  • Served on assigned committee as needed.

Program Director

Gulf Coast Social Services
Lake Charles, LA
02.2017 - 05.2018
  • Advocate on behalf of consumers supported by the agency
  • Hire, train, supervise, and evaluate the Home and Community Coordinators and any direct Service Workers (DSW) or other staff members under my supervision
  • Monitor and review all state regulations pertaining to NOW IFS, PCA and SIL
  • Conduct monthly meetings with staff to ensure quality control, proper program implementation, program compliance, review programs issues, and resolution of problems
  • Oversee the formulation and management of the approved budget for each assigned program, review monthly financial statements to ensure budget compliance, and take appropriate action to maintain the fiscal soundness of each program
  • Provide financial feedback to my Regional Director
  • Responsible for all new consumer intake of assigned programs and assigned new cases to Coordinators
  • Provide 24- hour on-call coverage
  • Work closely with Medical Resources to assure that consumers goals and needs are meet
  • Assign caseload, ensuring that consumer needs are appropriately
  • Supervised 1 administrative assistant, 3 Community Support Coordinators
  • Conduct regular consumer and program file review to ensure all services are delivered according to funding requirement and consumer's specific comprehensive plan of care
  • Complete corrective action to correct deficiencies or area of noncompliance identified in external, as well internal audits, surveys or reviews
  • Participate as an active member of the QA/QI Committee
  • Work on cooperation with the QA/Training Director to develop new training classes to address problems areas ion employee performance
  • Review and write all Critical Reports (CIRs) within the assigned programs to ensure accurate and timely reporting in accordance with agency policy
  • Maintain a positive and professional relationship with consumers and their families, funding and regulatory agencies and other service providers
  • Review and approve timesheets and leave request for staff supervised
  • Complete weekly billing in the (EVV) Las Rs systems for all Direct Service Workers (DSW)
  • Complete Unit Tracking form for Billing
  • Reconcile all consumers banking accounts through Quicken.

Community Support Coordinator

Gulf Coast Social Services
Alexandria, LA
06.2014 - 02.2017
  • Develops Individual Service Plans (ISP) with client, family, funding agency representative, and members of the treatment team
  • Ensures all necessary documentation is complete including progress/service logs, progress notes, and monthly/quarterly updates
  • Serves as primary contact for families, agencies, and other professionals involved in the clients' care
  • Maintains regular contact and interaction with clients
  • Advocate on behalf of consumers supported by the agency
  • Worked closely with Easter Seals or Medical Resources to implement CPOC
  • Attended all IDT meetings for updates or revising CPOC as needed
  • Ensure that shift coverage meets the requirements of each consumer's CPOC
  • Provide coverage when direct care staff or back-up staff are not available for shift
  • Evaluate the job performance of each assigned direct care employee at least once annually
  • Assist with the implementation of program policies and procedures
  • Ensure that consumer's homes are in compliance with fire, safety, and health standards including licensure requirements
  • Completed billing within MITC system.

Supervisor

Alternative Concept
, LA
08.2010 - 03.2014
  • Supervise 20-30 employees and 20 consumers
  • Maintain files on each employee that includes performance evaluations, complaints and disciplinary actions
  • Helping to hire new staff for the consumers' homes
  • Worked on-call to provide coverage of the homes
  • Completed billing
  • Checked progress notes for accuracy and to see if they were goal driven towards the consumer
  • Ensured client checkbook were balanced and accurate
  • Provided coverage in homes when needed
  • Attended all training and in-services
  • Maintained an open communication with consumers and their families
  • Conduct monthly home visits with consumers and families.

Education

Master's Degree - Public Administration, Health Care Management

Grand Canyon University
04.2022

Bachelor's degree - Criminal Justice

Northwestern State University
12.2012

Associate Degree - Accounting and Office System Technology

Louisiana Technical College
08.2002

High School Diploma -

Graduate Lakeview High School
Campti, LA
01.1997

Skills

  • Over 20 years' experience in working with individuals who have developmental disabilities or autism in healthcare setting
  • Strong organizational skills, Reliable, make good decision and good role model
  • Excellent supervisory and communication (verbal and written) skills
  • Collaborate easily with co-workers and work well independently
  • Strong client relations as well managerial skills
  • Health and Safety Procedures
  • Recruitment and Training
  • Delegation and Supervision
  • Flexible Work Schedule
  • Scheduling and Time-Tracking
  • Customer Service Management
  • Team Building and Motivation
  • Microsoft Office/ Computer Proficiency
  • Project Management
  • Handling Complaints
  • Program Leadership
  • Positive and Upbeat
  • Risk Analysis
  • Creativity and Originality
  • Relationship Building
  • Business Development
  • Willingness to Learn
  • Service-Oriented
  • Superior Work Ethic
  • Multitasking and Prioritizing
  • Reporting and Performance Analysis
  • Cash Handling and Reconciliation
  • Constructive Feedback
  • Corrective Actions
  • Handling Complaints and Inquiries
  • Supply Chain Distribution
  • Critical Thinking
  • Continuous Improvements
  • Staff Coaching and Training
  • Computer Proficiency
  • Disciplinary Action
  • Program Monitoring
  • Job Assignments

Accomplishments

  • Recognized as Employee of the Month for outstanding performance and team contributions
  • Promoted from QIDP to Area Supervisor, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.

Affiliations

Member, Alumni Association Member, Small Business Association (2008 - present) 2018 Trademark Women of Distinction Honors

• Member, Alumni Association • Member, Small Business Association (2008 - present) • 2018 Trademark

· Member, Alumni Association

· Member, Small Business Association (2008 - present)

· 2018 Trademark Women of Distinction Honors

Timeline

Area Supervisor

EduCare Community Living
08.2021 - Current

QIDP/Case Manager

EduCare Community Living
10.2020 - 08.2021

Client Service Supervisor

Choice Provider
04.2020 - 09.2020

Waiver Administrator

ResCare, Normal Life of Lake Charles
07.2019 - 03.2020

Quality Assurance Manager

Life of Lake Charles
05.2018 - 07.2019

Program Director

Gulf Coast Social Services
02.2017 - 05.2018

Community Support Coordinator

Gulf Coast Social Services
06.2014 - 02.2017

Supervisor

Alternative Concept
08.2010 - 03.2014

Master's Degree - Public Administration, Health Care Management

Grand Canyon University

Bachelor's degree - Criminal Justice

Northwestern State University

Associate Degree - Accounting and Office System Technology

Louisiana Technical College

High School Diploma -

Graduate Lakeview High School

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