Chenita King
Columbus,OH
Summary
Highly ambitious, resourceful, detailed -oriented professional with excellent customer service skills. Dedicated I adapt very well with change. I am a LEADER
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Caring Home Health Aide dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sale Person
Advance Auto Parts
09.2022 - Current
- HEAD CASHIER: When new hires join the team, I train the new cashiers
- I am one of the individuals that prepares the store for the big people that oversee the store
- Developed and maintained strong relationships with key clients, resulting in a XX% increase in repeat business
- Provided exceptional customer service to ensure client satisfaction and loyalty, leading to an average customer retention rate of XX%
- Trained new team members on product knowledge, selling techniques, and objection handling strategies
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Customer Service Representative
Family Dollars
08.2018 - 01.2021
- Collect cash, checks, and credit card payments from customers
- Make change accurately and efficiently
- Issue receipts to customers
- Deal with returns and refunds as necessary
- Maintain cash control over register drawer and verify amounts are correct
- Answer customer questions as they arise
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
HOME HEALTH AIDE
Private Provider
02.2013 - 08.2018
- Help patient with personal hygiene, dressing, and other daily task
- Checking vitals when needed, administering prescription medications
- Do general light housekeeping
- Run errands
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Manager
City WIDE MAINTENANCE 614-755-6580 Chris
04.2008 - 11.2012
- Assure that clients were satisfied with company cleaners
- Kept documents of complaints
- Made sure cleaners had all tools needed to be successful at task at hand
- Took inventory kept things organized
- Ensured a safe, secured, and legal work environment
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Medical Billing & Coding -
Ultimate Medical Academy
Clearwater, FL03.2025
Some college credits - Medical Assisting
American School of Tech
Columbus, OH12.2009
Skills
- Patient Care
- Cleaning Experience
- Experience Administering Injections
- Vital Signs
- Caregiving
- Medication Administration
- Home Care
- Organization
- People
- Leadership skills
- Problem solving skills
- Assertiveness
- Adaptability
- Achieving Goals
- Accuracy
- Customer service
- Customer care
- Relationship building
- Customer engagement
- Customer relationship building
- Networking
Certification
CPR Certification, 06/01/19, 06/30/21, First aid and CPR
Timeline
Sale Person
Advance Auto Parts
09.2022 - Current
Customer Service Representative
Family Dollars
08.2018 - 01.2021
HOME HEALTH AIDE
Private Provider
02.2013 - 08.2018
Manager
City WIDE MAINTENANCE 614-755-6580 Chris
04.2008 - 11.2012
Some college credits - Medical Assisting
American School of Tech
Medical Billing & Coding -
Ultimate Medical Academy
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