Chenitha Betts
Flint,TX
Summary
Seasoned Regional Director of Operations with a proven track record at Allied Facility Care, enhancing operational efficiency and workforce planning. Expert in strategic execution and leadership training, I've significantly improved employee morale and client retention. Skilled in data-driven decision-making and cross-functional coordination, I excel in driving business growth and operational excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Allied Facility Care
Dallas, Texas
07.2017 - Current
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Worked with management team to develop operational goals aligned with business strategy.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Participated in professional development opportunities such as seminars or workshops relevant to the industry.
- Communicated regularly with management concerning progress updates on projects or any other matters that require attention.
- Managed team supplies to maintain budgets and meet work demands.
- Trained new employees in safety protocols, sanitization techniques, and standard operating procedures.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Checked quality of work regularly through inspections and official assessments.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured compliance with applicable laws, regulations, safety standards, health codes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established operational guidelines and identified opportunities for improvement.
- Successfully improved employment turnover through creating incentive and training programs.
Regional Operations Manager
ABM Industries
Dallas, Texas
03.1999 - 06.2017
- Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Developed a system for tracking inventory of cleaning supplies and equipment.
- Checked quality of work regularly through inspections and official assessments.
- Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Investigated accidents or injuries occurring within the facility involving janitorial staff members.
- Worked closely with management team to ensure that budget goals were met while still providing excellent service.
- Ensured all janitorial staff had the proper tools and materials needed for their jobs.
- Managed team of employees, daily progress reports and overall project planning.
- Trained staff to follow team standards and use efficient techniques.
- Coached staff on strategies to enhance performance and improve customer relations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
EVS Supervisor
Tyler Rehabilitation Hospital
Tyler, Texas
09.1996 - 02.1999
- Conducted weekly meetings with EVS staff to discuss departmental goals, objectives, policies, procedures and changes as needed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Participated in annual reviews of existing SOP's related to Housekeeping operations.
- Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Developed and maintained a positive working environment for all staff members.
- Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science -
University of Texas At Tyler
Tyler, TX06-1997
Skills
- Cross-functional coordination
- Data-driven decision making
- Operational efficiency
- Workforce planning
- Strategic planning and execution
- Leadership training
Certification
Notary Public since 1996
Real Estate License since 1998
Human Rights Consultant 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100+ staff members.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balance401k matchPaid sick leave4-day work weekCompany CultureCareer advancementLanguages
English
Native language
Timeline
Regional Director of Operations
Allied Facility Care
07.2017 - Current
Regional Operations Manager
ABM Industries
03.1999 - 06.2017
EVS Supervisor
Tyler Rehabilitation Hospital
09.1996 - 02.1999
Bachelor of Science -
University of Texas At Tyler
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