Chenize Adams
Newnan,Georgia
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Solid team player with an upbeat, positive attitude. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Quality Control Technician
Hellofresh
05.2022 - 06.2024
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
Work From Home Agent Resolution Specialist Teir 2
Walmart.com
06.2021 - 06.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
Merchandise Associate
Sam's Club
05.2019 - 06.2021
- Presented friendly and positive attitude while communicating clearly with customers and colleagues.
- Counted product stock to maintain inventory records.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Used pallet jacks to move and position merchandise.
- Operated cardboard balers, forklifts and trash compactors safely.
Assistant Manager
Hibbett Sports
5 2018 - 05.2020
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Demonstrated that customers come first by serving them with a sense of urgency
- Processed shipments and maintained organized stock shelves
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Sales Specialist
The Home Depot
3 2014 - 03.2018
- Adhere to company policies, procedures and participate in achievement of company objectives
- Prepares product or service reports by collecting and analyzing customer information
- Resolve product or service problems by clarifying the customers complaint
- Research customer accounts and place follow-up phone calls to ensure resolution
- Educated customers on product and service offerings.
- Maintained revenue streams by exhausting every option before offering refunds
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues.
Customer Service Rep
Comcast
01.2011 - 06.2013
- Assist with billing concerns while maintaining financial accounts by processing customer adjustments.
- Retain customer accounts.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined call center processes for improved efficiency and reduced wait times.
Primary Care Assistant
Home Life Home care
01.2008 - 10.2011
- Provide home healthcare to elderly, disabled and children with behavior disorders.
- Assist with daily living and household chores.
- Follow all safety and privacy guidelines.
Education
BBA - Business Administration
Strayer University
Morrow, GANorth Clayton High School
Atlanta, GA06.1997
Skills
- Results-oriented
- Quick learner
- Staff training and development
- Merchandising
- MS Office proficiency
- Call center experience
- Inventory control
- High-energy attitude
- Effective communication
- Inbound and outbound calling
- Product Inspection
- Visual Inspection
- Documentation skills
- GMP Knowledge
- Software Applications
- Testing Procedures
- Quality Issue Identification
- Attentive and Observant
- Data Entry
- Quality Control Data Compilation
- Safety Compliance
- Safety Procedures
- Product Inspections
- Corrective Action Implementation
- Quality SOPs Development
- Remote Video Conferencing
- Word Processing
- Attention to Detail
- ISO Standards
- Customer Focus
Timeline
Quality Control Technician
Hellofresh
05.2022 - 06.2024
Work From Home Agent Resolution Specialist Teir 2
Walmart.com
06.2021 - 06.2022
Merchandise Associate
Sam's Club
05.2019 - 06.2021
Customer Service Rep
Comcast
01.2011 - 06.2013
Primary Care Assistant
Home Life Home care
01.2008 - 10.2011
Assistant Manager
Hibbett Sports
5 2018 - 05.2020
Customer Service Sales Specialist
The Home Depot
3 2014 - 03.2018
BBA - Business Administration
Strayer University
North Clayton High School