CHENJIE SHI
Summary
Dynamic, data-driven professional with expertise in business analytics and guest service excellence in high-end hospitality. Skilled in leveraging data insights for strategic decisions using R, SAS, SQL, and Python. Strong communicator and team player, blending technical expertise with business acumen. Holds a business analytics background from the University of Delaware, combining analytical skills with a customer-centric approach.
Overview
4
4
years of professional experience
Work History
Head Waiter
Aramark Scholar, Vita Nova at the University of Delaware
Newark, DE
09.2022 - 12.2024
- Execute a variety of roles in a fine-dining restaurant including wine sommelier, captain and manager
- Serve and supervise a 40-seat fine-dining restaurant, dedicating 3 days a week to high-quality guest service
- Lead and mentor servers, providing hands-on training and enforcing professional service standards
- Enhance guest experience through strategic selling and upselling techniques
Concierge Trainee
St. Regis Hotel
Changsha, Hunan
07.2020 - 09.2020
- Provided high-touch guest services at a 188-room luxury hotel, ensuring a seamless experience
- Assisted guests with luggage handling, transportation coordination, and in-room food delivery
- Anticipated and fulfilled detailed guest requests, enhancing guest satisfaction and loyalty
- Adhered to the St. Regis internal training program, maintaining the brand’s renowned service excellence
Education
Master of Science - Business Analytics and Information Management
University of Delaware
Newark, Delaware12.2024
Bachelor of Science - Hospitality Industry Management
University of Delaware
Newark, Delaware05.2023
Skills
Technical Skills
- Programming and Data Analysis: R, SAS, SQL, Python
- Data Visualization: Tableau, Power BI, Lucidchart
- Advanced Microsoft Suite Skills
Business & Communication Skills
- Business Presentations and Public Speaking
- Personal Selling and Client Engagement
- Multilingual: Mandarin (native), English (fluent), Japanese (basic), Spanish (basic)
Relevant Coursework
Programming & Data Analysis
- Programming in Python
- Decision Analytics & Visualization
Data Management
- Database Design & Implementation
- Applied Database Management
Business Intelligence & Analytics
- Visual Analytics in Tableau
- Optimization & Spreadsheet Modeling
Timeline
Head Waiter
Aramark Scholar, Vita Nova at the University of Delaware
09.2022 - 12.2024
Concierge Trainee
St. Regis Hotel
07.2020 - 09.2020
Master of Science - Business Analytics and Information Management
University of Delaware
Bachelor of Science - Hospitality Industry Management
University of Delaware
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