Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Volunteer
Chenlan Zhang

Chenlan Zhang

Operations Management
12 Glyde Street, Glen Osmond,SA

Summary

Forward-thinking team player skilled at operating departments efficiently to meet goals. Proactive, hardworking, results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

24
24
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Operations Manager

ZTE Corporation
Shanghai, Shanghai
01.2005 - Current
  • Decoded corporate strategy into organizational performance and generated 24 director-level individual performance plan, monitored implementation to keep annual major tasks fulfillment rate at 95% and more.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Analyzed and reported routinely on key performance metrics to senior management.
  • Planned annual budgets and controlled costs in accordance with business strategies.
  • Identified and resolved unauthorized, unsafe, or ineffective practices; ensured no major violations in department; worked as members of several company committees, including information security, policy compliance, internal control, achieves management, workplace H&S committees.
  • Interconnected and collaborated with HR, Legal Compliance, Finance departments, e.g. major tasks as annual 160 new staff recruiting and training, 100% pass rate in annual employee compliance tests, and cost control to ensure expenses under budgets, etc.

Customer Service Specialist

China Mobile
Suzhou, Jiangsu, China
08.1999 - 10.2003
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Monthly analyzed customer data to form effective marketing plans and monitor execution.
  • Maintained mobile telecommunication network system and business system, and solved customer complaints.

Education

MBA - MBA

Shanghai University of Finance And Economics
Shanghai, China
09.2008 - 01.2010

Bachelor of Science - Information Engineering

Nanjing University of Posts And Telecommunications
Nanjing, China
09.1995 - 07.1999

Skills

Risk analysis and management

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Accomplishments

  • Achieved five consecutive years with a revenue and expense match rate of 100% or more for the business unit (where the match rate is the comparison ratio between the annual operational performance achievement rate and the budgeted expense utilization rate).
  • Collaborated with HR team in the development of New Staff (including university students) Recruitment and Training.
  • Supervised team of 50 staff members.

Certification

Project Management Professional Certification (PMP), No. 317985

Interests

Travelling, swimming, Reading, Movies

Timeline

Enterprise EAP Executive

02-2022

Wharton Business Analytics: From Data to Insight Online Certificate Program

06-2021

MBA - MBA

Shanghai University of Finance And Economics
09.2008 - 01.2010

Project Management Professional Certification (PMP), No. 317985

12-2005

Operations Manager

ZTE Corporation
01.2005 - Current

Customer Service Specialist

China Mobile
08.1999 - 10.2003

Bachelor of Science - Information Engineering

Nanjing University of Posts And Telecommunications
09.1995 - 07.1999

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Chenlan ZhangOperations Management