CHENNA GANESAN
Summary
"I am a seasoned professional specializing in technical architecture and strategic advisory services with a strong focus on the ServiceNow platform. With extensive experience as a solution architect, I possess a deep understanding of designing and implementing complex solutions leveraging ServiceNow to address diverse business challenges. My expertise lies in providing strategic guidance and recommendations tailored to optimize ServiceNow implementations and align them with organizational objectives. As a trusted advisor, I excel in analyzing client requirements, defining solution architectures, and overseeing the successful delivery of ServiceNow projects. My comprehensive knowledge of the ServiceNow platform, coupled with my strategic mindset, enables me to drive innovation, enhance operational efficiency, and maximize the value derived from ServiceNow investments for my clients."
Overview
13
13
years of professional experience
1
1
Certification
Work History
ServiceNow COE Head/Senior Solution Architect
Wipro Limited
01.2019 - Current
- Led end-to-end design and implementation of ServiceNow solutions for clients across various industries, focusing on aligning technical solutions with business objectives.
- Provided strategic guidance and advisory services to clients, ensuring optimal utilization of the ServiceNow platform and maximizing return on investment.
- Collaborated closely with stakeholders to gather requirements, define solution architectures, and oversee project delivery, ensuring adherence to timelines and budgets.
- Mentored junior team members, providing technical guidance and expertise to support their professional development and enhance project outcomes.
- Played a key role in establishing and nurturing a ServiceNow Center of Excellence (CoE), driving best practices, knowledge sharing, and continuous improvement initiatives.
- Spearheaded the establishment and growth of a ServiceNow Center of Excellence (CoE), developing standardized methodologies, tools, and processes to streamline project delivery and enhance overall quality.
- Led a team of ServiceNow professionals, overseeing project execution, resource allocation, and performance management to ensure successful project outcomes and client satisfaction.
- Collaborated with cross-functional teams to identify opportunities for enhancing ServiceNow capabilities, driving innovation and continuous improvement within the CoE.
- Acted as a subject matter expert on ServiceNow best practices, providing training, guidance, and support to internal teams and clients.
- Established strong relationships with clients, understanding their business needs and objectives, and delivering tailored solutions to meet their requirements effectively.
DIRECTOR - TECHNOLOGY AND DELIVERY, SERVICENOW
Volteo
11.2014 - 12.2018
- Played a key role in building their $10 Mn ServiceNow business globally by providing technology and business advisory/consulting
- Built a strong global team of developers, business process consultants, and pre-sales solution architects from scratch
- Defined the technology roadmap of the company by coming up with innovative solution accelerators, integration spokes with multiple AI/ML & IoT solutions, and re-usable components like golden templates, best practices templates & smart code-review templates
- Established a CoE with strong advisory and consulting capability, ensuring smooth business transformation for customers
- Ensured customer success by acting as a chief architect for multiple complex global implementations.
SR. ADVISORY CONSULTANT
UST Global
04.2014 - 12.2014
CEO & MANAGING DIRECTOR
Empress Systems Inc
06.2011 - 04.2014
Architect / sr. appls devl analyst - 2007 - 2011
Fanniie Mae
Sr Java Architect 2007
Cognizant
Sr Software Consultant/Architect 2005 - 2007
National Institutes of Health
Sr Java Consultant 2004 - 2005
Verizon
Head Software Applications 2003 - 2004
Sweet Paper Sales corp
Software Engineer 1997 - 2003
Kumaran Systems
Education
Bachelor of Science - Computer And Information Sciences
UNIVERSITY OF MADRAS
1997
MBA - Project Management
BHARATHIAR UNIVERSITY
BHARATHIAR UNIVERSITYSkills
ServiceNow Platform Expertise
Solution Architecture
ServiceNow Center of Excellence (CoE) Development
Project Leadership and Delivery
Strategic Advisory and Consulting
Technical Leadership and Mentorship
Continuous Learning and Adaptability
Team Building and Leadership:
Strategic Planning
Innovation and Industry Solutions
Certification
ServiceNow Certified Technical Architect
Certified ITIL Foundation
ServiceNow Certified Implementation Specialist – ITSM, HR & CSM
ServiceNow Certified Application Developer - CAD
JAVA, ORACLE, MEANStack
Timeline
ServiceNow COE Head/Senior Solution Architect
Wipro Limited
01.2019 - Current
DIRECTOR - TECHNOLOGY AND DELIVERY, SERVICENOW
Volteo
11.2014 - 12.2018
SR. ADVISORY CONSULTANT
UST Global
04.2014 - 12.2014
CEO & MANAGING DIRECTOR
Empress Systems Inc
06.2011 - 04.2014
Bachelor of Science - Computer And Information Sciences
UNIVERSITY OF MADRAS
MBA - Project Management
BHARATHIAR UNIVERSITY
Architect / sr. appls devl analyst - 2007 - 2011
Fanniie Mae
Sr Java Architect 2007
Cognizant
Sr Software Consultant/Architect 2005 - 2007
National Institutes of Health
Sr Java Consultant 2004 - 2005
Verizon
Head Software Applications 2003 - 2004
Sweet Paper Sales corp
Software Engineer 1997 - 2003
Kumaran Systems
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