Open To Work
Chenoa Alcantara Gonzlaez
Brooklyn,New York
Work Preference
Summary
Proven leader at McDonald's, adept in customer service excellence and food safety, enhanced customer satisfaction through expert coaching and mentoring. Skillfully increased sales by recommending products, showcasing a blend of strong communication and problem-solving abilities. Achieved significant improvements in team performance and customer loyalty by delivering high-quality, efficient service. Friendly and reliable crew trainer offering unmatched customer service and workplace focus.
Overview
2
2
years of professional experience
Work History
Cashier
McDonald's
02.2024 - Current
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Prep Cook
Chipotle Restaurant
08.2025 - Current
- Prepared ingredients by chopping, slicing, and measuring to ensure efficient kitchen operations.
- Maintained cleanliness and organization of workstations to uphold food safety standards.
- Collaborated with team members to streamline food preparation processes, reducing wait times for customers.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
Crew Trainer
McDonald's
01.2024 - Current
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Taught new team members correct procedures for all areas of operations.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Beverage Specialist
McDonald's
09.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Prepared hot coffee and tea according to customer requests.
- Greeted guests and inquired into beverage choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Educreatividad
Santo Domingo, Dominican RepublicSkills
- Customer Service
- Customer Assistance
- Report Preparation
- Customer service excellence
- Coaching and Mentoring
- Food Safety
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Prep Cook
Chipotle Restaurant
08.2025 - Current
Cashier
McDonald's
02.2024 - Current
Crew Trainer
McDonald's
01.2024 - Current
Beverage Specialist
McDonald's
09.2023 - Current
Educreatividad