Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chenoa Alcantara Gonzlaez

Brooklyn,New York

Summary

Proven leader at McDonald's, adept in customer service excellence and food safety, enhanced customer satisfaction through expert coaching and mentoring. Skillfully increased sales by recommending products, showcasing a blend of strong communication and problem-solving abilities. Achieved significant improvements in team performance and customer loyalty by delivering high-quality, efficient service. Friendly and reliable crew trainer offering unmatched customer service and workplace focus.

Overview

1
1
year of professional experience

Work History

Cashier

McDonald's
02.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Crew Trainer

McDonald's
01.2024 - Current
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Taught new team members correct procedures for all areas of operations.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.


Beverage Specialist

McDonald's
09.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Prepared hot coffee and tea according to customer requests.
  • Greeted guests and inquired into beverage choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

Educreatividad
Santo Domingo, Dominican Republic

Skills

  • Customer Service
  • Customer Assistance
  • Report Preparation
  • Customer service excellence
  • Coaching and Mentoring
  • Food Safety

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Cashier

McDonald's
02.2024 - Current

Crew Trainer

McDonald's
01.2024 - Current

Beverage Specialist

McDonald's
09.2023 - Current

Educreatividad

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Chenoa Alcantara Gonzlaez