Chenoa Bailey
Houston,TX
Summary
Detail-oriented professional with a solid background in customer service. Recognized for strong teamwork and problem-solving abilities, ready to leverage skills in any given task.
Overview
2027
2027
years of professional experience
Work History
Lyft Driver
Lyft
Houston, Texas
11.2022 - Current
- Delivered exceptional customer service by promptly addressing passenger inquiries and concerns, enhancing overall ride experience.
- Created welcoming atmosphere through engaging conversations with riders, promoting positive interactions.
- Facilitated smooth boarding experience by assisting passengers with luggage and ensuring timely departures.
- Monitored traffic patterns to adjust routes for efficient travel times.
Uber Driver
Uber
Houston, Texas
11.2022 - Current
- Provided safe and reliable transportation to passengers across diverse locations.
- Navigated efficiently using GPS technology to optimize routes and minimize delays.
- Managed passenger interactions to resolve concerns and provide information, enhancing overall customer experience.
- Monitored traffic conditions and adjusted routes to ensure on-time arrivals and improve passenger satisfaction.
- Delivered packages efficiently to residential and commercial locations daily.
- Complied with safety regulations while driving and handling packages, ensuring secure transport for all items.
Mother Homemaker
self
Houston, Texas
1993 - Current
- Managed household budgeting and expense tracking.
- Oversaw household maintenance and repairs to ensure functionality.
- Developed effective cleaning routines for home upkeep.
- Assisted children with homework and educational activities.
- Created a secure play environment for children, promoting their well-being and safety.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Provided nurturing and appropriate environment for children of various ages.
Wheelchair Agent
Huntleigh USA
Houston, Texas
02.2018 - 12.2018
- Supported passengers with mobility needs, ensuring smooth travel experiences.
- Coordinated with airline personnel to enhance efficiency of passenger support services.
- Communicated effectively with passengers regarding service availability and procedures.
- Reported equipment issues to maintenance, facilitating timely repairs and minimizing service disruptions.
- Provided compassionate assistance, enhancing passenger comfort during travel experiences.
- Assisted customers with baggage claims.
- Guided customers onto the airplane, assisted in finding seats, and helped stow luggage safely.
GED,ABE,Computer Literacy Teacher
AmeriCorps NCCC Houston Read Commission
Houston, Texas
09.2005 - 08.2007
- Designed curricula aligned with state standards for GED preparation.
- Conducted assessments to identify students' literacy levels and needs.
- Created engaging lesson plans tailored to diverse student needs.
- Evaluated student progress through regular assessments and constructive feedback.
- Utilized educational software to enhance classroom learning experiences.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Entered data accurately into company database systems daily.
- Reviewed documents for accuracy and completeness before entry.
- Collaborated with team members to streamline data entry procedures.
Education
GED -
Houston Community College
Houston, TX07-2005
Skills
- GPS navigation
- Route optimization
- Package delivery
- Safety compliance
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Communication skills
Timeline
Lyft Driver
Lyft
11.2022 - Current
Uber Driver
Uber
11.2022 - Current
Wheelchair Agent
Huntleigh USA
02.2018 - 12.2018
GED,ABE,Computer Literacy Teacher
AmeriCorps NCCC Houston Read Commission
09.2005 - 08.2007
Mother Homemaker
self
1993 - Current
GED -
Houston Community College