Chenoa Bennett
Bowling Green,KY
Summary
Dynamic operations manager with a proven track record at Toro, enhancing customer loyalty and streamlining operations. Excelled in staff training and development, boosting company success through aggressive target setting. Skilled in business development and project management, achieving significant sales increases and fostering strong customer and supplier relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Toro
2021.11 - Current
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Formulated policies and procedures to streamline operations.
- Cultivated strong corporate image and identity with clear branding.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender
Wolf Gang Puck
2022.10 - 2023.02
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
Server Trainer
Neighborhood Services
2022.09 - 2023.02
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Event Planner
Frelance
2022.05 - 2023.02
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Oversaw event registration process by collecting and tracking attendee information.
Server Trainer
Mellow Mushroom
2020.07 - 2022.08
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Fashion Merchandising
Western Kentucky University
Bowling Green, KY05.2022
Skills
- Operations Management
- Menu Planning
- Project Management
- Business Development
- Staff Training and Development
- Event Planning
- Catering Coordination
- Social Media Management
Certification
- Certified Food Manager, Toro, 10/31/24 - 10/31/27
Timeline
Bartender
Wolf Gang Puck
2022.10 - 2023.02
Server Trainer
Neighborhood Services
2022.09 - 2023.02
Assistant Event Planner
Frelance
2022.05 - 2023.02
Manager
Toro
2021.11 - Current
Server Trainer
Mellow Mushroom
2020.07 - 2022.08
Bachelor of Science - Fashion Merchandising
Western Kentucky University
- Certified Food Manager, Toro, 10/31/24 - 10/31/27
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