CHENOA DANIELS

• Taught and facilitated 45+ Cambridge-based classes (Prism curricula, Levels Intro to 3) to help Adult ESL Immigrant Students work through questions and expand understanding
• Instructed 20+ ICT help sessions for extra tutoring assistance for interested students
• Dispersed relevant community resources information to assist immigrant/refugee/asylum-seeking populations with assimilation into the United States
• Educated 700+ Adult ESL students (refugees, asylum seekers, evacuees, and immigrants) from Asia, Europe, Africa, the Caribbean, Central America, and South America in the basics of:

-Grammar,

-Reading,

-Writing,

-Listening,

-Pronunciation,

-Vocabulary, and

-Speaking

• Allowed opportunities for students to associate knowledge with real-world training experiences via personally coordinated language immersive field trips at:

-Toastmasters International,

-Refuge Coffee,

-Coffee Bar Atlanta,

-Starbucks Coffee,

-The Atlanta Contemporary Art Center,

-The Dr. Martin Luther King, Jr. Center, and

-The Center for Civil and Human Rights.

• Assessed 15+ students for proficiency and designed curriculum lesson plans for them
• Promoted cultural understanding by introducing students to authentic materials from target language regions while fostering curiosity about linguistic nuances.
• Worked in-person and via remote technology to deliver individually-tailored lesson plans with student-centered learning goals and objectives.

• Authored and published poetry book entitled 'Whites Only' (2019); The book was chosen by Gauteng Department of Education for distribution in South African public schools (2022)
• Authored and published 2nd poetry book entitled 'Blacks Only' (2024)
• Created 20+ emotionally powerful poetry and performance stories to engage readers and heighten cultural diversity and social justice awareness
• Mentored 3+ authors on various aspects of the writing/publishing process.

• DEMONSTRATED KNOWLEDGE IN TRAINING
  Taught ear training, vocal flexibility, and lyrical acumen to adults and teenagers for 15+ years
  Educated choir members on Biblical application of musical presentations for 15+ years
  Provided speaking engagement presentations on Biblical living for 20 years
  Taught youth and young adult Sunday School Service lessons
  Collaborated with respective ministry leadership to prepare meeting documentation, take minutes, plan and facilitate meetings regarding ministry training program activities
  
• DEMONSTRATED KNOWLEDGE IN SECURITY
  Frequently performed prayer rituals for persons/families in need with full confidentiality
  Responsible for accurate counting of church tithes and offerings from congregational collections of monies for 5 years
  Privately disbursed specific church payments for visiting pastors, guest speakers and musicians for 5 years
  Entrusted with church member tax documentation paperwork for 5 years
  
• DEMONSTRATED KNOWLEDGE IN MANAGEMENT
  Managed utility bills assistance for persons living in Gwinnett County, Georgia for 3 years while maintaining sensitivity and keeping records classified
  
• DEMONSTRATED CUSTOMER SERVICE
  Communicated with community outreach partners for church activity purposes
  Engaged church members to ensure appropriate allocation of volunteer work

• Prepared lessons based on provided curriculum for 7 Adult ESL courses (Cambridge Four Corners & Ventures curriculums)
• Educated 60+ students in basics of English grammar and conversational speaking while maintaining timely and accurate records
• Reviewed student progress to identify strengths and weaknesses for future improvements and to maintain a culturally-sensitive learning environment for Hispanic/Latinx students.

• Tailored lesson plans to implement customized, engaging lessons relevant to immigrant needs while maintaining cultural sensitivity and privacy for evacuated Afghan students
• Attended team meetings with fellow ESL Instructors & Program Directors to integrate curriculum and improve student learning.

• Taught 70+ Chinese students ages 4 - 12 years old via 1-on-1, full immersion online English classes
• Evaluated student learning progress and updated parents on their child's performance.

• DEMONSTRATED KNOWLEDGE OF CLERICAL DUTIES
  -Performed administrative office duties including insurance verification, phone calls, ordering supplies, making copies, creating scans and sent to appropriate consults, and sending faxes
  -Scheduled appropriate consults for incoming and existing customers
  -Obtained medical documentation from appropriate community providers
  -Secured classified and/or sensitive customer information according to Health Insurance Portability and Accountability Act (HIPAA) privacy guidelines
  -Coordinated practice marketing calendars and community outreach schedules
  
• DEMONSTRATED KNOWLEDGE OF ORAL AND WRITTEN COMMUNICATION SKILLS
  -Assisted with all Spanish translations for new and existing customers (written and verbal communications)
  -Coordinated and manned community outreach and marketing events
  -Handled payments for services rendered and operated billing systems
  -Conducted preliminary tests and scans for potential new customers
  -Facilitated communications between practice and various health offices to increase client trust by adding layers of care
  -Collaborated with community partners and points of contact
  -Provided guided tours on chiropractic office to new customers
  -Provided health education presentations to prospective customers (in English and Spanish)
  -Responsible for reaching monthly sales goals and new customer sign up targets
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

• (All activities below were based in Limehill, KwaZulu-Natal, South Africa):
• DEMONSTRATED KNOWLEDGE OF BUDGET OPERATING PROCEDURES
  -Assisted the Scelukukhanya Home Based Care (SHBC) Management with budget planning, program implementation, development and information gathering to secure small grant funding for various workshop trainings.
  -Provided direction and oversight to manage critical programs and projects at Zulu village post. Corresponded with national and international funding organizations to ensure compliance with programmatic documents and award of funds to secure over ZAR 28,000 (~$2,000 USD) for various workshop trainings.
  -Presented technical briefings on HIV intervention strategies at eight Local AIDS Council meetings with government officials, organizations, private companies, and universities.
• DEMONSTRATED MANAGEMENT ANALYSIS
  Provided strategic planning regarding difficult and diverse functions or issues that affected critical components of assigned village post and resource utilization.

-Trained seven key staff members of Scelukukhanya Home Based Care on work plans, timelines, spend plans, monitoring, evaluation, analysis, and reporting skills for 6 weeks
-Responsible for liaising, creating, and adhering to Memorandums of Understanding (MOUs) between stakeholders and evaluation of activities

• DEMONSTRATED KNOWLEDGE OF BASIC HUMAN RESOURCES MANAGEMENT
  Served on board as Chair and Co-Chair on policy interpretation and implementation related to design and management of Volunteer Diversity Post programs and other pertinent programmatic matters
  Provided assistance and leadership in defining and continuously improving the country program's approach to Volunteer training design, delivery and evaluation ensuring compliance with agency standards, particularly in regards to diversity training
  Assisted the Country Director to foster cooperative relationships with Volunteers at post to further Peace Corps goals during times of civil unrest in America
• DEMONSTRATED KNOWLEDGE OF DIVERSITY TRAINING
  -Trained seven key SHBC employees on Project Planning and Management skills with an emphasis on Monitoring and Evaluation methods and best practices;
• Chair/Deputy Chair – Peace Corps South Africa Peer Support Alliance
  -Responsible for educational materials and facilitation trainings for 150+ Volunteers.
  -Key liaison between Peace Corps South Africa Volunteers and Peace Corps South Africa Staff for 2 years.

• -Assisted employees with office productivity application knowledge such as Microsoft Office (Word, Excel, PowerPoint, etc.) to complete written SHBC products
  -Coordinated and facilitated eight interactive Diversity Training presentations for over 150 Peace Corps Volunteers serving in South Africa;
• -Instructed PCSA Volunteers on Peace Corps-preferred regulations on coworker behavioral interaction and respectful cultural nuances
  -Successfully reinstated the PCSA Diversity Committee to ensure equal representation of minority cultures/backgrounds in PCSA proceedings and activities
  
• DEMONSTRATED KNOWLEDGE OF TRAINING YOUTH IN HIV CARE AND PREVENTION
  Lectured on HIV intervention methods and planning at eight Local AIDS Council meetings and two youth empowerment summits.
  Instructed two one-hour Zumba classes (cardiovascular exercise) to 76 Orphans and Vulnerable Children (OVCs) living at Morester Children's Home
  Co-Hosted HIV stigma and discrimination prevention drama workshop for one week for 12 teenage youth community leaders
  
• DEMONSTRATED KNOWLEDGE OF LOGISTICS AND PROCUREMENT
  Interacted with The U.S. President's Emergency Plan for AIDS Relief (PEPFAR) and local municipality partners to create successful proposal techniques and budgeting methods and implemented two three-day HIV trainings for 87 Traditional Healers in rural KwaZulu-Natal Province; Responsible for setting and meeting performance indicators of the contract; Member of the pre/post award cost analysis team
  
• DEMONSTRATED KNOWLEDGE OF SECURITY ADMINISTRATION
  Performed health protection practices of 60+ SHBC clients living with HIV or other related health conditions to abide by guidelines for sensitive and/or classified information
  Coached 11 PSA in resolving and/mentoring other PCSA volunteers while maintaining confidentiality (unless suicidal ideations or intents to harm oneself or others were revealed)
• DEMONSTRATED KNOWLEDGE OF TRAINING AND ADMINISTRATIVE SUPPORT

-Primary coordinator in implementation of two HIV prevention curriculums (“Grassroot Soccer”) that used soccer skills to encourage 60 middle/primary school students to develop responsible decision making skills regarding HIV.
Conducted program planning alongside The U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) staff and local project partners to create a successful proposal and budget to implement two 3-day HIV trainings for 87 traditional healers in rural KwaZulu-Natal Province.

• Assisted ESL Instructors with 90+ Adult ESL Learners in English classes
• Provided individual mentoring and special tutoring to struggling students
• Helped organize community pantry.

• DEMONSTRATED KNOWLEDGE IN MANAGEMENT ANALYSIS
  -Assisted in the health education program management for 80+ Center for Black Women's Wellness (CBWW) clients including event reporting, maintaining records, inventory keeping, and health workshops
  -Initiated first collaboration between CBWW and Morehouse School of Medicine (MSM)
  -Diabetes Education Pilot Program Coordinator for 24 uninsured patients
  -Collected quantitative and qualitative data for measurable outcomes and program impact
  -Referred 80+ uninsured patients for chronic disease management, vision care, and health education
  -Responsible for distributing follow-up communications with health program participants (surveys, questionnaires, etc.)
  -Coordinated internal and external clinical care for 100+ homeless veterans (between customers and providers) for health complications such as HIV/AIDS, Post-Traumatic Stress Disorder (PTSD), Bipolar Disorder, Schizophrenia, Depression, and Substance Abuse
  -Developed collaborative partnerships between homeless veteran’s shelter, the Atlanta Community Food Bank, and the Health Education Assessment & Leadership (HEAL), Inc. Community Center
  -Abided by Health Insurance Portability and Accountability Act (HIPAA) guidelines to maintain sensitive and/or classified information regarding health and wellness programs at CBWW, MSM, and homeless shelter for veterans
• DEMONSTRATED KNOWLEDGE IN BUDGET
  -Ensured accurate reporting for grant-funded program
  Managed diabetic material inventory
• DEMONSTRATED KNOWLEDGE IN TRAINING
  -Facilitated breast health seminars for over 50+ community members