Chenoa Waggoner
Nashville,TN
Summary
Experienced logistics account manager with over 20 years’ experience. Delivering superior level of customer service for multi-million-dollar companies. Providing logistical needs, warehousing, quoting and out of the box solutions tailored to their individual customer needs. Thrive in high-pressure and deadline-driven environments. Bringing individuals together to find better processes and efficiency.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
International Transportation Specialist
Expeditors
Nashville, TN
12.2014 - Current
- Maintained on time performance, submitting AES submissions through customs, obtaining customs clearances with CBP other agencies to keep freight moving.
- Created open communication with customers and overseas partners to update all parties on order and shipping changes.
- Used critical thinking to break down problems, evaluate solutions, make decisions and handle challenging situations with ease.
- Billed all freight, including building rate schedules, sending invoices to customers, brokers, origin offices and following up with invoice dispute resolution.
- Quarterly business process review engaging with existing customers as well as on boarding new customers.
International Customer Service Specialist
UPS Air Forwarding
Lavergne, TN
06.2006 - 12.2014
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation and data modeling.
- Coordinated with customers to educate and receive document's for export and import compliance.
- Worked on multiple projects, air freighting cars internationally, specialized deliveries of display units to various chain stores, and high value white glove deliveries.
Station Supervisor
Mesa Airlines
Nashville, TN
05.2003 - 06.2006
- Coordinated directly with multiple airlines, offices and customers to ship parts same day to various cities where aircraft were mechanically grounded.
- Performed inventories, audits, shipped and received aircraft parts including dangerous goods.
Education
General Studies
Sam Houston State
Skills
- PROFESSIONAL SKILLS
- Audited full accounting cycle, including billing, adjusting and disputes resolution
- Streamlined process in multiple departments by collaborating, implementing and teaching techniques
- Performance Assessment
- Supply Chain Improvement
- Proficient in Microsoft office applications with emphasis on excel and outlook
- Effectively managed high-volume of calls in a complex, fast paced call center, booking all travel needs
Timeline
International Transportation Specialist
Expeditors
12.2014 - Current
International Customer Service Specialist
UPS Air Forwarding
06.2006 - 12.2014
Station Supervisor
Mesa Airlines
05.2003 - 06.2006
General Studies
Sam Houston State
Certification
- IATA / FIATA Certified
- Current STA
- DG certified
- Completed 12 week brokerage compliance course.
- Clearance to escort vendors on BNA airport ramp
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