Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHENOAH BADGER

NC

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Repo Collections Associate

Capital One
Plano, Texas
07.2019 - Current
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.

Insurance Representative

DaVita Rx
Coppell, Texas
09.2017 - 09.2018
  • Kept detailed records on individual insurance claims and incorporated into detailed client files.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.

Home Health Caregiver

Friendly Home Healthcare
Garland, Texas
02.2016 - 11.2017
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Hostess

Chili's
Mesquite, TX
10.2015 - 12.2015
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

Ignite Ambassador (Honors) - Pharmacy Technician

Everest College
01.2018

High School Diploma -

John Horn High School
Mesquite, TX
2016

Skills

  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Customer Account Management
  • Customer Service and Assistance
  • Policy and Procedure Adherence

Certification

Certified

Timeline

Repo Collections Associate

Capital One
07.2019 - Current

Insurance Representative

DaVita Rx
09.2017 - 09.2018

Home Health Caregiver

Friendly Home Healthcare
02.2016 - 11.2017

Hostess

Chili's
10.2015 - 12.2015

Ignite Ambassador (Honors) - Pharmacy Technician

Everest College

High School Diploma -

John Horn High School

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CHENOAH BADGER