Hi, I’m
Chenoah Toombs
Jacksonville,FL
Summary
Organized, goal-oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care.
Overview
4
years of professional experience
1
Certification
Work History
McDonald's Restaurant
Shift Manager
11.2022 - 02.2024
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cancer Specialists of North Florida
Medical Assistant (Extern)
12.2022 - 01.2023
Job overview
- Completed 180-hours of externship and developed a reputation for an excellent student and medical assistant
- Obtained patient vitals including blood pressure, temperature and diagnostic information with tact and compassion
- Accurately documented patients’ status in their electronic health record (EHR)
- Ensures adequate inventory of medical supplies
- Ensures all patient treatment areas are at all times stocked with the appropriate supplies using established inventory standards
- Flawlessly performed lab controls and equipment checks as assigned
- Clerical: Word, Excel, and PowerPoint
- Computerized Medical Billing, Medical Transcription, Medical Terminology, Insurance Forms, Coding, and Scheduling
Amazon
Customer Service Representative
05.2020 - 10.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Trumbalina Adult Daycare
Care Giver
04.2020 - 10.2021
Job overview
- Cleaned
- Assisted Patients
- Cooked
- Changed Bed Coverings
Education
Florida Career College
Medical Assistant Technician
University Overview
- Honor Roll [Semester and Year]
Skills
- Vital Signs & Measurements
- Specimen Handling
- OSHA Guidelines
- Centrifuge
- Venipuncture Procedure
- Vacutainer System
- Butterfly Techniques
- Injections
- Taking Vital Signs
- Patient Identification
- Appointment Scheduling
- Telephone Etiquette
- Rooming Patients
- Exam Room Set Up
- Blood Composition
- Urinalysis
- Specimen Labeling
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Customer satisfaction measurement
Certification
- CPR/First Aid/AED, American Heart Association
- CNA Certified
Timeline
Medical Assistant (Extern)
Cancer Specialists of North Florida
12.2022 - 01.2023
Shift Manager
McDonald's Restaurant
11.2022 - 02.2024
Customer Service Representative
Amazon
05.2020 - 10.2022
Care Giver
Trumbalina Adult Daycare
04.2020 - 10.2021
Florida Career College
Medical Assistant Technician
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