Summary
Overview
Work History
Education
Skills
Timeline
Generic
CHENQUIEL HOWARD

CHENQUIEL HOWARD

RIVERDALE,Georgia

Summary

Available Upon Request

Overview

20
20
years of professional experience

Work History

School Custodian

Henry County Board Of Education
2014.07 - 2019.11
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Checked in and stocked inventory throughout facility.
  • Completed routine floor stripping, sealing, and finishing.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Cashier Team Lead

Wendys Restaurant
2012.08 - 2014.07
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Customer Service Representative

Krogers Grocery Store
2011.08 - 2012.12
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.

Supervisor

CVS Pharmacy
2000.01 - 2011.12
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.

Education

High School Diploma -

Southwest Dekalb High School
Decatur, GA
06.1999

Skills

  • Dye and Tint Application
  • Wig Cleaning and Styling
  • Chemical Applications
  • Sell Hair Care Products
  • Hair Conditioning and Styling
  • Salon Management
  • Braid Trained
  • Women's Haircuts
  • Scalp Massages
  • Hair Style Recommendations
  • Beauty Tool Sanitization
  • Relaxation Techniques
  • Hair Extensions
  • Lash and Brow Maintenance

Timeline

School Custodian

Henry County Board Of Education
2014.07 - 2019.11

Cashier Team Lead

Wendys Restaurant
2012.08 - 2014.07

Customer Service Representative

Krogers Grocery Store
2011.08 - 2012.12

Supervisor

CVS Pharmacy
2000.01 - 2011.12

High School Diploma -

Southwest Dekalb High School

Similar Profiles

  • Erika Orr

    Erika OrrErika Orr

    Special Education Teacher at Henry County Board Of EducationSpecial Education Teacher at Henry County Board Of Education

    View Profile
  • Margaret Ostrowski

    Margaret OstrowskiMargaret Ostrowski

    Substitute Teacher, K-12 at Hamblen County Board Of EducationSubstitute Teacher, K-12 at Hamblen County Board Of Education

    View Profile
  • Dionne Livingstone-Alexander

    Dionne Livingstone-AlexanderDionne Livingstone-Alexander

    Patient Care Tech/Med Surg Unit at Piedmont Henry HospitalPatient Care Tech/Med Surg Unit at Piedmont Henry Hospital

    View Profile
CHENQUIEL HOWARD