CHENQUIEL HOWARD
RIVERDALE,Georgia
Summary
Available Upon Request
Overview
20
20
years of professional experience
Work History
School Custodian
Henry County Board Of Education
07.2014 - 11.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Completed routine floor stripping, sealing, and finishing.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Cashier Team Lead
Wendys Restaurant
08.2012 - 07.2014
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Customer Service Representative
Krogers Grocery Store
08.2011 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
Supervisor
CVS Pharmacy
01.2000 - 12.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, GA06.1999
Skills
- Dye and Tint Application
- Wig Cleaning and Styling
- Chemical Applications
- Sell Hair Care Products
- Hair Conditioning and Styling
- Salon Management
- Braid Trained
- Women's Haircuts
- Scalp Massages
- Hair Style Recommendations
- Beauty Tool Sanitization
- Relaxation Techniques
- Hair Extensions
- Lash and Brow Maintenance
Timeline
School Custodian
Henry County Board Of Education
07.2014 - 11.2019
Cashier Team Lead
Wendys Restaurant
08.2012 - 07.2014
Customer Service Representative
Krogers Grocery Store
08.2011 - 12.2012
Supervisor
CVS Pharmacy
01.2000 - 12.2011
High School Diploma -
Southwest Dekalb High School