Summary
Overview
Work History
Education
Skills
Timeline
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Chentea Coburn

Chentea Coburn

Houston,Texas

Summary

Dynamic leader with a proven track record at Plants N' Petals, enhancing customer satisfaction and streamlining operations. Expert in inventory management and a master of relationship building, I've significantly boosted team efficiency and sales performance. Skilled in strategic planning and problem-solving, my approach has fostered a culture of continuous improvement and employee engagement.

Plan, organize, and lead a retail floral department, to create quality seasonal and evergreen arrangements using design and display strategies to drive sales. Communicate standards of excellence to employees.

Overview

8
8
years of professional experience

Work History

Store Manager

Plants N' Petals
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Service Operations Manager

Randalls
01.2022 - 02.2024
  • Enhanced interdepartmental collaboration through regular meetings focused on shared goals/objectives and open communication, leading to increased overall efficiency.
  • Streamlined workflow for increased productivity with the introduction of new software tools and technologies.
  • Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
  • Led process improvement initiatives that resulted in reduced cycle times, contributing to increased profitability.
  • Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
  • Collaborated with cross-functional teams to develop strategies for improving overall business performance.
  • Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
  • Improved service operations efficiency by implementing standardized processes and procedures.
  • Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
  • Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
  • Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.

Store Manager

Plants N' Petals
06.2017 - 02.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Education

Diploma - Leadership

Concert High School
Concrete, WA

Business Management -

Dallas College
Dallas, TX

Certified Medical Assistant - Medical Assistant

Charter College
Pasco, WA
06.2018

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Recruitment and hiring
  • Inventory control
  • Employee training
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Operations management
  • Store displays
  • Staff management
  • Employee scheduling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Strategic thinker
  • Relationship building and management

Timeline

Store Manager

Plants N' Petals
02.2024 - Current

Service Operations Manager

Randalls
01.2022 - 02.2024

Store Manager

Plants N' Petals
06.2017 - 02.2022

Diploma - Leadership

Concert High School

Business Management -

Dallas College

Certified Medical Assistant - Medical Assistant

Charter College

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Chentea Coburn