Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chentl  Smith

Chentl Smith

Saint Louis,MO

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Energetic professional with 4 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

TeamLead

Walmart
Bridgeton, MO
05.2021 - 05.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Package Handler

FedEx
Overland, MO
04.2020 - 05.2021
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.

Customer Service Representative

Macy's Credit And Customer Service
St Louis, MO
09.2011 - 03.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Cashier

Wendy's
Florissant, MO
01.2009 - 09.2011
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Education

Riverview Gardens Sr. High School
St Louis, MO
05.2008

Skills

  • Team Supervision
  • Overtime Management
  • Work Planning
  • Cash Handling
  • Mentoring
  • Coaching
  • Evaluating Employee Work
  • Teamwork and Collaboration
  • Safety Processes and Procedures
  • Leadership
  • Complex Problem-Solving
  • Overseeing Daily Activities
  • Goal Setting
  • Problem-Solving
  • Team Building
  • Call Center Operations

Timeline

TeamLead

Walmart
05.2021 - 05.2023

Package Handler

FedEx
04.2020 - 05.2021

Customer Service Representative

Macy's Credit And Customer Service
09.2011 - 03.2013

Cashier

Wendy's
01.2009 - 09.2011

Riverview Gardens Sr. High School
Chentl Smith