Chentresa Turner
Las Vegas,NV
Summary
Experienced banking industry professional with a proven track record of consecutive top performance. Recognized for exceptional customer service, effective time management, and staying up-to-date on industry trends. Skilled in troubleshooting system issues and devising successful solutions. Cultivates positive relationships and consistently surpasses goals through excellent verbal and written communication skills.
Overview
11
11
years of professional experience
Work History
Dispute Analyst
Barclays
2020.10 - 2024.08
- Evaluate claims and evidence to determine accuracy
- Manually input claim information, if needed
- Submit cases to MasterCard and VISA
- Communicate with disputants to clarify issues, identify underlying concerns, and understand respective needs and interests.
Fraud Detection Analyst
Barclays
2017.01 - 2020.10
- Review accounts for suspicious activity and make outbound calls if necessary
- Submit fraudulent activity to our investigations team for review
- Change credit card numbers
- Review credit card applications to ensure there are no signs of identity theft.
- Verify applicants’ identity before processing a decision.
Senior Customer Service Specialist
Bank of America
2015.04 - 2016.11
- Answer inbound calls each day to handle various concerns, set appointments, and close sales
- Implement solutions for service issues and recorded customer interactions
- Handle customers' advanced needs with properly escalated calls and scheduled service appointments
- Answer customer questions about policies and procedures with friendly and knowledgeable approach
- Meet inbound customer needs while maintaining strict performance targets.
Universal Banker
US Bank
2013.10 - 2015.04
- Reduce in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications
- Keep cash box accurate and secure with good management and monitoring abilities
- Manage customer's checking, savings, and investment accounts with knowledgeable strategies
- Boost sales of loan products by offering services to new and established customers
Teller
Educators Credit Union
2013.03 - 2013.09
- Deepened customer relationships through knowledgeable support for day-to-day banking needs
- Maintained strict compliance with banking standards, regulations, and laws
- Increased revenue by cross-selling customers on different bank products and services
- Receive checks and cash for deposits, verifying amounts and checking accuracy of deposit slips
Education
Las Vegas Dental Assisting School
Las Vegas, NVHigh School Diploma -
Messmer Catholic High School
Milwaukee, Wisconsin01.2011
Skills
- Critical thinking
- Customer service
- Multitasking
- Leadership
- Teamwork
- Attention to detail
- Great ability to work under pressure
Timeline
Dispute Analyst
Barclays
2020.10 - 2024.08
Fraud Detection Analyst
Barclays
2017.01 - 2020.10
Senior Customer Service Specialist
Bank of America
2015.04 - 2016.11
Universal Banker
US Bank
2013.10 - 2015.04
Teller
Educators Credit Union
2013.03 - 2013.09
Las Vegas Dental Assisting School
High School Diploma -
Messmer Catholic High School
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