Chenya Joseph
Euless,Tx
Summary
Registered Nurse with over 15 years of experience in Nursing, EMR data abstraction, electronic workflow development as well Help Desk Support in various medical software modules. Performance-driven professional, skilled in developing and optimizing architectures for diverse computer systems. Meet user needs by correctly configuring servers and system hardware based on defined requirements and scalability needs. Security- and cost-conscious with excellent attention to detail. Dedicated with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Inpatient Clindoc Epic Consultant
BILH-BIDMC
05.2024 - 06.2024
- Resolved technical issues related to installation, configuration, or upgrading of Epic software systems
- Supported inpatient CPOE & ClinDoc at the elbow
- Supported the Nurses and Physicians with Inbasket, smartphrases, Preference list, and clinical documentation
- Helped with navigation throughout the chart for adequate documentation
- Help with any workflow questions
- Responsible for supporting nursing Order Entry, eMAR, and vitals/doc flowsheet documentation, and retrieval of lab results.
Epic Help Desk Support Specialist
University Hospital
12.2023 - 01.2024
- Troubleshot end-user hardware and software issues
- Escalated complex issues to higher level support teams for resolution
- Provided remote desktop assistance to troubleshoot user issues effectively
- Managed passwords, permissions, and security settings for end-users within company network
- Collaborated with other IT departments to ensure smooth operations across organization
- Completed accurate documentation for ticket input and clearance
- Handled routine maintenance of reports, labels, and other documentation required by operations
- Assisted customers with technical issues via phone, email, and chat support.
Inpatient Clindoc Epic Consultant
RWJBH
09.2023 - 09.2023
- Resolved technical issues related to installation, configuration, or upgrading of Epic software systems
- Supported inpatient CPOE & ClinDoc at the elbow
- Supported the Nurses and Physicians with Inbasket, smartphrases, Preference list, and clinical documentation
- Helped with navigation throughout the chart for adequate documentation
- Help with any workflow questions
- Responsible for supporting nursing Order Entry, eMAR, and vitals/doc flowsheet documentation, and retrieval of lab results.
Clinical Data Abstractor
Boston Medical Center
02.2023 - 08.2023
- Scanned and uploaded medical records into electronic medical records system.
- Transcribed and entered patient medical information into electronic medical records systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Assisted in training new staff on medical record processing and filing procedures.
Nurse Data Abstractor (Onc, Hema, PCP)
Allgehany Health
12.2021 - 10.2022
- Communicated regularly with supervisor regarding progress, challenges, or concerns related to assigned tasks
- Collaborated with healthcare providers to resolve discrepancies in medical records
- Provided support to other team members as needed during busy periods or absences
- Entered extracted data into electronic databases
- Reviewed medical records for accurate data abstraction
- Monitored own performance metrics and made improvements to meet established goals or benchmarks
- Assisted in developing standardized procedures for clinical data abstraction across multiple sites or studies
- Maintained strict confidentiality of patient records and information
- Participated in regular team meetings to discuss ongoing projects and share updates on individual workloads
- Ensured compliance with federal, state, and local regulations regarding data collection.
Epic OpTime Credentialed Trainer
Sisters of Charity Hospital
06.2020 - 12.2020
- Assisted Surgeons with using Dragon and Note Writer for documentation, creating smart phrases, setting up preference list and CPOE
- Worked closely with project managers to ensure timely completion of implementation projects
- Contributed to positive learning environment by fostering open discussion, collaboration, and continuous improvement efforts among participants
- Identified areas where additional guidance or resources may be needed for successful adoption of Epic software systems
- Collaborated with project team to identify and address gaps in training content
- Developed customized lesson plans based on user needs and organizational goals.
Clindoc Trainer
Baylor Scott & White Hospital
01.2020 - 02.2020
- Provided support to end-users during go-live events to ensure smooth transition to new system
- Observed and tracked daily performance of computer systems to achieve optimization
- Improved user performance by providing training in hardware and software use
- Contributed to positive learning environment by fostering open discussion, collaboration, and continuous improvement efforts among participants
- Monitored post-implementation performance metrics to assess overall success and effectiveness of project
- Worked closely with project managers to ensure timely completion of implementation projects.
Inpatient Epic Consultant
Stanford Medical Center
11.2019 - 01.2020
- Supported inpatient Peri-op dept
- At the elbow
- Participated in quality improvement initiatives within organization by analyzing EMR data trends
- Collaborated with IT department to troubleshoot technical issues related to electronic medical records systems
- Met project specifications with continuous oversight of software system installations and ongoing operation.
Epic Help Desk Support Specialist
Baylor Scott & White Hospital
09.2019 - 10.2019
- Assist with setting up new, adjusting existing, and removing account credentials from multiple systems based on new hire, transfer, and separation requests
- Responsible for making sure access, provisioning documentation, attribute mapping, and auditing updated and communicated
- Acts as initial point of contact for user support calls to the IT Service Desk
- Provides first-line technical support when handling calls
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems
- Assist in the maintenance of the Service Desk Knowledge Base.
Epic Help Desk Support Specialist
Department of San Francisco
07.2019 - 08.2019
- Assist with setting up new, adjusting existing, and removing account credentials from multiple systems based on new hire, transfer, and separation requests
- Responsible for making sure access, provisioning documentation, attribute mapping, and auditing updated and communicated
- Acts as initial point of contact for user support calls to the IT Service Desk
- Managed passwords, permissions, and security settings for end-users within company network
- Assist in the maintenance of the Service Desk Knowledge Base
- Handled routine maintenance of reports, labels, and other documentation required by operations
- Monitored system performance through various tools to proactively address potential issues.
Epic OpTime/Anes Credentialed Trainer
Thomas Jefferson Health
01.2019 - 08.2019
- Participated in ongoing professional development opportunities to stay current with industry trends
- Evaluated effectiveness of training programs through surveys, interviews, or other means of assessment
- Maintained accurate records of attendance, assessments, and evaluations for reporting purposes
- Provided support to end-users during go-live events to ensure smooth transition to new system
- Contributed to positive learning environment by fostering open discussion, collaboration, and continuous improvement efforts among participants
- Identified areas where additional guidance or resources may be needed for successful adoption of Epic software systems
- Collaborated with project team to identify and address gaps in training content
- Developed customized lesson plans based on user needs and organizational goals
- Monitored participant progress and provided feedback for improvement.
EPIC Clindoc Consultant
Kaweah Delta Medical Center
05.2018 - 08.2018
- Supported inpatient CPOE & ClinDoc at the elbow
- Supported the Nurses and Physicians with Inbasket, smartphrases, Preference list, and clinical documentation
- Assisted Physicians with using Dragon and Note Writer for documentation, creating smart phrases, setting up preference list and CPOE
- Helped with navigation throughout the chart for adequate documentation
- Help with any workflow questions
- Responsible for supporting nursing Order Entry, eMAR, and vitals/doc flowsheet documentation, and retrieval of lab results.
Epic OpTime/Anes Credentialed Trainer
University of California Irvine
08.2017 - 12.2017
- Coordinated with other trainers to share best practices and streamline processes
- Developed customized lesson plans based on user needs and organizational goals
- Adapted teaching methods to suit various learning styles of participants in each session
- Collaborated with project team to identify and address gaps in training content
- Supported implementation of system upgrades by providing additional training as needed
- Monitored participant progress and provided feedback for improvement
- Conducted training sessions for end-users on Epic software modules
- Contributed to positive learning environment by fostering open discussion, collaboration, and continuous improvement efforts among participants
- Improved program designs based on requirements gathered from employees and managers.
Inpatient Epic Consultant
Houston Methodist Hospital
05.2017 - 07.2017
- Supported inpatient CPOE & ClinDoc modules at the elbow
- Assisted Physicians with using Dragon and Note Writer for documentation, creating smart phrases, setting up preference list and CPOE
- Responsible for supporting nursing Order Entry, eMAR, and vitals/doc flowsheet documentation, and retrieval of lab results
- Assessed overall performance of EMR system by gathering user feedback and implementing improvements when needed
- Trained staff on proper use of electronic medical record software
- Analyzed user needs and workflows to create easy-to-use interfaces
- Reviewed patient records for completeness and accuracy.
Epic Help Desk Support Specialist
Erlanger Health Systems
04.2017 - 05.2017
- Assist with setting up new, adjusting existing, and removing account credentials from multiple systems based on new hire, transfer, and separation requests
- Responsible for making sure access, provisioning documentation, attribute mapping, and auditing updated and communicated
- Acts as initial point of contact for user support calls to the IT Service Desk
- Escalated complex issues to higher level support teams for resolution
- Provided an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems
- Assist in the maintenance of the Service Desk Knowledge Base
- Completed accurate documentation for ticket input and clearance
- Diagnosed and resolved hardware, software, and network problems.
Epic OpTime Credentialed Trainer
Thomas Jefferson
02.2017 - 04.2017
- Participated in ongoing professional development opportunities to stay current with industry trends
- Evaluated effectiveness of training programs through surveys, interviews, or other means of assessment
- Maintained accurate records of attendance, assessments, and evaluations for reporting purposes
- Provided support to end-users during go-live events to ensure smooth transition to new system
- Contributed to positive learning environment by fostering open discussion, collaboration, and continuous improvement efforts among participants
- Identified areas where additional guidance or resources may be needed for successful adoption of Epic software systems
- Collaborated with project team to identify and address gaps in training content
- Developed customized lesson plans based on user needs and organizational goals
- Monitored participant progress and provided feedback for improvement.
Nurse Data Abstractor (Onc, Hema, PCP)
Allgehany Health
09.2015 - 12.2016
- Communicated regularly with supervisor regarding progress, challenges, or concerns related to assigned tasks
- Collaborated with healthcare providers to resolve discrepancies in medical records
- Provided support to other team members as needed during busy periods or absences
- Entered extracted data into electronic databases
- Reviewed medical records for accurate data abstraction
- Monitored own performance metrics and made improvements to meet established goals or benchmarks
- Assisted in developing standardized procedures for clinical data abstraction across multiple sites or studies
- Maintained strict confidentiality of patient records and information
- Participated in regular team meetings to discuss ongoing projects and share updates on individual workloads
- Ensured compliance with federal, state, and local regulations regarding data collection.
Inpatient Epic Consultant
Emory Healthcare
10.2015
- Supported inpatient CPOE & Optime at the elbow
- Troubleshot technical issues experienced by end-users during daily operation of software
- Supported the Nurses and Physicians with Inbasket, smartphrases, Preference list, and clinical documentation
- Assisted Physicians with using Dragon and Note Writer for documentation, creating smart phrases, setting up preference list and CPOE
- Helped with navigation throughout the chart for adequate documentation
- Helped with any workflow questions
- Responsible for supporting nursing Order Entry, eMAR, and vitals/doc flowsheet documentation, and retrieval of lab results
- Collaborated with clinical staff to gather requirements for system customization.
Inpatient Epic Consultant
Atlantic Health Systems
06.2015
- Collaborated with clinical staff to gather requirements for system customization
- Identified potential risks or issues related to Epic implementations and provided solutions accordingly
- Served as liaison between IT teams and hospital departments during application integration processes
- Conducted assessments of current system workflows and made recommendations for improvements
- Troubleshot technical issues experienced by end-users during daily operation of software
- Provided onsite support during go-live events, ensuring smooth transition for users
- Trained end-users on how to effectively use Epic applications within inpatient setting
- Helped users via telephone to diagnose and triage problems
- Maintained detailed records of daily support activities and resolutions.
Education
Bachelor of Nursing: Registered Nursing -
Northwestern State University of Louisiana
05.2018
Associate in Nursing: Registered Nursing - undefined
Alabama Southern Community College
05.2014
Associate in Arts (A.A.): LPN - undefined
MGCCC
12.2006
Skills
- Clinical Workflow Analysis
- Data Migration Strategies
- Technical Troubleshooting
- Software Configuration
- Quality Control Procedures
- Healthcare Analytics
- Clinical Data Management
- Remote Support
- Help Desk Software
- Application support
Timeline
Inpatient Clindoc Epic Consultant
BILH-BIDMC
05.2024 - 06.2024
Epic Help Desk Support Specialist
University Hospital
12.2023 - 01.2024
Inpatient Clindoc Epic Consultant
RWJBH
09.2023 - 09.2023
Clinical Data Abstractor
Boston Medical Center
02.2023 - 08.2023
Nurse Data Abstractor (Onc, Hema, PCP)
Allgehany Health
12.2021 - 10.2022
Epic OpTime Credentialed Trainer
Sisters of Charity Hospital
06.2020 - 12.2020
Clindoc Trainer
Baylor Scott & White Hospital
01.2020 - 02.2020
Inpatient Epic Consultant
Stanford Medical Center
11.2019 - 01.2020
Epic Help Desk Support Specialist
Baylor Scott & White Hospital
09.2019 - 10.2019
Epic Help Desk Support Specialist
Department of San Francisco
07.2019 - 08.2019
Epic OpTime/Anes Credentialed Trainer
Thomas Jefferson Health
01.2019 - 08.2019
EPIC Clindoc Consultant
Kaweah Delta Medical Center
05.2018 - 08.2018
Epic OpTime/Anes Credentialed Trainer
University of California Irvine
08.2017 - 12.2017
Inpatient Epic Consultant
Houston Methodist Hospital
05.2017 - 07.2017
Epic Help Desk Support Specialist
Erlanger Health Systems
04.2017 - 05.2017
Epic OpTime Credentialed Trainer
Thomas Jefferson
02.2017 - 04.2017
Inpatient Epic Consultant
Emory Healthcare
10.2015
Nurse Data Abstractor (Onc, Hema, PCP)
Allgehany Health
09.2015 - 12.2016
Inpatient Epic Consultant
Atlantic Health Systems
06.2015
Bachelor of Nursing: Registered Nursing -
Northwestern State University of Louisiana
Associate in Nursing: Registered Nursing - undefined
Alabama Southern Community College
Associate in Arts (A.A.): LPN - undefined
MGCCC
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