Chepelle Christofano
Summary
Knowledgeable Human Resources Officer with proven track record in leading divisions to achieve strategic goals and enhance operational efficiency. Successfully implemented key initiatives that streamlined processes and improved team performance. Demonstrated leadership and communication skills in managing cross-functional teams and driving organizational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Division Chief, Workforce Staffing
Department of Justice; Alcohol, Tobacco, Firearms, and Explosives (ATF)
05.2025 - Current
- Streamlined hiring and placement processes, significantly reducing time-to-hire through introduction of innovative sourcing strategies.
- Serves as a primary staff advisor to key Bureau management officials on matters related to hiring, staffing, workforce flexibilities, and personnel administration.
- Revises or establishes new policies as required by changes in Office of Personnel Management (OPM) or Department of Justice (DOJ) directives, legislation, or systems upgrades.
- Mentored junior staff, fostering professional growth and enhancing team capabilities in regulatory enforcement practices.
- Gathered valuable customer insights through data analysis efforts to enhance service offerings tailored toward client needs.
- Established performance metrics (for two Branches and 15 employees)/to track progress towards division objectives and drive continuous improvement.
- Revised applicant tracking systems processes to streamline overall hiring processes and improve candidate experience.
Human Resources Officer
Department of Education; Federal Student Aid
09.2023 - 04.2025
- Served as the Director of Human Capital Operations, advising on the planning and implementation of complex human capital management issues.
- Oversaw the following human capital programs: staffing and recruitment, awards, workforce planning and analysis, classification, compensation, personnel systems, and government-wide initiatives.
- Represented the Bureau in meetings with key officials and representatives of the Department and other government agencies.
- Developed and coordinated the implementation of human capital policies, programs, standards, and guidelines affecting the broad range of human capital activities.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Developed processes which facilitated effective communication between candidates, hiring managers, and human resources throughout the entire recruitment process.
Human Resources Officer
Department of Interior; National Park Service
08.2019 - 03.2023
- Served as the Human Resources Officer (HRO) overseeing two Servicing Human Resources Offices (SHRO) and managing two operational budgets.
- Supervised up to ten direct reports with oversight for twenty indirect reports, providing full-service recruitment, placement, and processing for HQ and Regional Parks.
- Developed a Hiring Fundamentals training for supervisors and created an e-learning course (focusing on recruitment methods, hiring authorities, traditional staffing, and assessment strategies).
- Presented at Regional Leadership meetings to provide policy and process changes and discuss impact or implementation.
- Provided advice to senior management and supervisors on organizational and position design.
- Provided classification guidance to customers to explain the processes for position description (PD) development and the effects and benefits of proper position classification.
- Oversaw the coordination of two Bureau-wide hiring authorities.
Human Resources Manager
Peace Corps Headquarters
10.2010 - 04.2019
- Rebuilt a 10-person staffing operations team to provide organizational and staffing advisory services to a global federal agency, standardizing procedures and developing Hiring Managers.
- Lead reorganization discussions, advising Leadership on potential staffing and organizational design issues.
- Prepared Senior Leadership reports on personnel and time-to-hire metrics.
- Served as COR and Technical POC for two large HRIS (eOPF and Monster), creating agency communication tools.
- Managed the development of a Position Description Library.
- Trained Managers and HR Liaisons on job analysis.
- Provided technical guidance in the development of an Agency-wide Staffing Pattern and managed Staffing Pattern reviews and updates, ensuring data integrity.
- Developed and coordinated New Employee Orientation presentations.
- Trained DiSC facilitator for supervisory workshops.
- Managed and coordinated various Human Resources Strategy projects (Business Impact Analysis, HRIT Inventory, OPM Hiring Reform regulations, survey analysis, Time to Hire data collection and analysis, and social media recruiting).
- Wrote, revised, and managed inputs for the agency’s Human Capital Management Report toOPM. Revised the agency’s Human Capital Management Plan.
Associate Consultant
Booz Allen Hamilton, BAH
03.2007 - 10.2010
- Served as a Change Management consultant, with emphasis on Strategic Communications and Human Capital processes.
- Analyzed qualitative and quantitative data and recommended organizational changes.
- Developed and implemented workforce strategies based on current state analysis, industry best practices, and benchmarking.
- Researched and created agency-specific policies and procedures.
- Advised offices on the development of performance measures (linking to agency goals).
- Managed Human Capital databases and created and analyzed Human Capital reports and data for Leadership review.
- Conducted analysis of organizational structures, leadership accountability, and change management communications across agencies (via benchmarking and best practices data).
Assistant Director, MBA Admissions
Georgetown University
09.2004 - 03.2007
- Presented market trends and application techniques to MBA candidates in 15+ countries (panel discussions, roundtables).
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Analyzed market and application trends and created recruiting and conversion strategies. Reviewed 800+ applications per year.
- Team lead for online application revisions (ApplyYourself). Developed new operational processes.
- Evaluated and processed applications to ensure alignment with institutional admission standards.
HR Generalist; Career and Staffing Specialist
Texas Instruments
06.1996 - 08.2000
- Served as Recruiting manager, a direct liaison with national organizations, leading 5 to 50 people at recruiting events, training 100 employees on recruiting techniques, and managing a budget and outreach communications.
- Created leadership metrics (global, new hires, turnover, promotions) via Peoplesoft.
- Communicated and coordinated a reduction-in-force, successfully transferring 100% of the staff.
- Managed and developed content for a monthly employee newsletter. Wrote several corporate awards.
- Designed, coordinated and conducted new employee orientation (20 to 50 per week).
Education
MA - European Business
Royal Holloway, University of London
London, United KingdomMBA - Human Resources
Texas A&M University
College Station, TexasBA - Economics and Management
Rice University
Houston, TexasSkills
- Regulatory enforcement
- Work Planning and Prioritization
- Relationship building
- Operations management
Certification
Project Management Professional (PMP). Senior Professional in Human Resources (SPHR). Delegated Examining (DE)
Timeline
Division Chief, Workforce Staffing
Department of Justice; Alcohol, Tobacco, Firearms, and Explosives (ATF)
05.2025 - Current
Human Resources Officer
Department of Education; Federal Student Aid
09.2023 - 04.2025
Human Resources Officer
Department of Interior; National Park Service
08.2019 - 03.2023
Human Resources Manager
Peace Corps Headquarters
10.2010 - 04.2019
Associate Consultant
Booz Allen Hamilton, BAH
03.2007 - 10.2010
Assistant Director, MBA Admissions
Georgetown University
09.2004 - 03.2007
HR Generalist; Career and Staffing Specialist
Texas Instruments
06.1996 - 08.2000
MBA - Human Resources
Texas A&M University
BA - Economics and Management
Rice University
MA - European Business
Royal Holloway, University of London