Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
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Chequella Orange

Chequella Orange

Teacher
Port Saint Lucie,FL

Summary

Passionate individual with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction, practical strategies, and observation. Successful in helping students develop strong literacy, numeracy, social, and learning skills.

Overview

15
15
years of professional experience
1
1
Certification
1
1

Certification

Work History

Dispatcher

Comcast Cable Communications
04.2012 - 08.2022
  • Communicated with over 20 drivers and management personnel to coordinate timely delivery of products and service calls.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Advised and assisted technical operations management on development and execution of staffing plans and shift bids.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Utilize multiple applications and multitasking skills.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.

Youth Development Professional

United Families Resource Center
05.2015 - 09.2021
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Engaged and interacted with 16 youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted with educational needs through tutoring and homework assistance.
  • Maintained accurate documentation of youth progress in line with reporting requirements.
  • Monitored youth behavior and offered guidance and support for positive change.
  • Coordinated youth programs and activities to enhance life quality and self-esteem.
  • Helped youth develop and achieve personal goals with close support.
  • Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.

Insurance Claims Specialist

Universal Risk Advisors
01.2011 - 03.2012
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Followed up with customers on unresolved issues.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Service Representative Team Lead

Waste Management, Inc
01.2008 - 01.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Developed and implemented employee training on products and service for satisfactory customer service.
  • Formulated and established processes, procedures, authored training guides and conducted training sessions and call monitoring.
  • Trained new personnel regarding company operations, policies and services.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Created reporting systems to track customer service performance and improve insight.

Education

Associate of Arts - Business Administration And Management

Palm Beach State College
Lake Worth, FL
05.2022

Skills

  • Excellent verbal and written communication
  • Efficient time management, multitasking, critical thinking, and organizational skills
  • Strong mentoring and team building skills
  • Microsoft Office Suite
  • Project management
  • Community Involvement
  • Instructional Materials Creation
  • Behavior Management
  • Effectively Work with Parents
  • Performance Assessment
  • Creative Lesson Plan Development
  • Parent Relations
  • Behavioral Skills Development
  • Training and Development

Certification

  • Business Specialist (CCC) Certificate - Palm Beach State College, 2018
  • Business Operations (CCC) Certificate- Palm Beach State College, 2018

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany Culture401k matchPaid time offCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home option

Timeline

Youth Development Professional

United Families Resource Center
05.2015 - 09.2021

Dispatcher

Comcast Cable Communications
04.2012 - 08.2022

Insurance Claims Specialist

Universal Risk Advisors
01.2011 - 03.2012

Customer Service Representative Team Lead

Waste Management, Inc
01.2008 - 01.2011

Associate of Arts - Business Administration And Management

Palm Beach State College

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