Chequita Hampton

• Entered all data accurately into company databases and management systems, using Microsoft applications.
• Trained new guards to properly answer dispatch calls, and issue follow-up calls with resolutions to dispatch.
• Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
• Developed work schedules for team members to maximize shift coverage.
• Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
• Improved CPR course completion rates by creating engaging lesson plans and hands-on activities.
• Used radio, phone or computer to direct crews and other field units to appropriate sites.
• Answered telephone calls to take messages, respond to questions and provide information during non-business hours.

• Improved patient comfort by providing compassionate and attentive care in their homes.
• Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
• Administered medications accurately and on time, ensuring proper dosage per physician instructions.
• Displayed strong problem-solving abilities when addressing emergencies or unexpected situations during in-home care visits, prioritizing safety and client well-being above all else.

Weighed letters and packages, and calculated costs based on classification, weight, and destination.

• Answered calls in a timely manner, with proper phone etiquette, while delivering exceptional customer service to postal office visitors.
• Consistently met deadlines, even under high-pressure circumstances, while maintaining a positive attitude among coworkers.
• Trained new employees on postal procedures, regulations, and company policies, leading to a smoother onboarding process.
• Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
• Assisted customers with package shipping, ensuring proper labeling and timely delivery.
• Monitored inventory of postage stamps and made orders to replenish.
• Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
• Processed money orders, cashier's checks, and other financial transactions with precision and attention to detail.
• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Used computer systems to track packages and update client information.
• Added accurate data entry into the computer system to complete transactions.
• Utilized customer service skills to provide exceptional service for repeat clientele.
• Answered customer inquiries regarding services provided by the Post Office including package tracking information.

• Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
• Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
• Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
• Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
• Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
• Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.

• Monitored cashier performance metrics to identify areas for improvement, and implement corrective actions as needed.
• Responded to customer concerns via phone and in person with friendly, knowledgeable service, and remedied issues promptly and effectively.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
• Implemented improved cash handling procedures, reducing discrepancies, and ensuring accurate financial records.
• Monitored cash drawers in eight checkout stations to verify an adequate cash supply.
• Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.