Chera Givan
Bay,AR
Summary
Dynamic General Manager with a proven track record at Qdoba Mexican Grill, excelling in operations management and team building. Enhanced sales and profitability through strategic initiatives while fostering a collaborative environment. Skilled in problem resolution and training, maximizing efficiency and employee satisfaction. Committed to driving success and cultivating strong relationships.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager
Qdoba Mexican Grill
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Burger King
01.2017 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
KFC Taco Bell
04.2011 - 02.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
General Studies
Marked Tree High School
Marked Tree, AR05-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
Timeline
General Manager
Qdoba Mexican Grill
03.2022 - Current
Assistant Manager
Burger King
01.2017 - 03.2022
Assistant Manager
KFC Taco Bell
04.2011 - 02.2017
General Studies
Marked Tree High School
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