Isolved
Cherae August
Denham Springs,LA
Summary
Accomplished People Operations Coordinator with a proven track record within multiple employment industries, adept in talent acquisition and leveraging Microsoft Office to enhance HR operations. Spearheaded initiatives that significantly improved employee relations and payroll administration, demonstrating exceptional leadership and conflict resolution skills. Achieved notable efficiency in HR processes, contributing to a cohesive and productive work environment. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
People Operations Coordinator
Chief of Minds
08.2023 - Current
- Monitored and handled employee claims involving performance-based and harassment incidents for 15-plus clients.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees across Louisiana and diminished financial discrepancies through expert program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Processed employee claims involving performance issues and harassment.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Improved organizational filing systems for confidential employee records; resulting in improved accessibility and efficiency for Active and Inactive clients.
- Created and delivered HR training sessions to staff, managers, and executives.
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated implementation of people-related services, policies, and programs through departmental staff.
- Assisted with writing job postings and job descriptions for boards.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Pre-screened resumes before sending them to departmental hiring managers, and high-level administration for consideration.
- Collaborated with managers to identify and address employee relations issues.
Payroll Coordinator
Chief of Minds
12.2022 - Current
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database.
- Reviewed time records for 200 employees to verify the accuracy of information.
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
- Completed bi-weekly payroll for HR & Payroll clients.
- Reconciled accounts, managed deposits, and tracked expenses.
- Coordinated bi-weekly payroll for up to 200 personnel.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings.
- Provided customer service to employees regarding payroll inquiries and issues.
- Confirmed compliance with all applicable federal, state, and local payroll laws and regulations.
- Resolved payroll discrepancies quickly and successfully.
- Maintained strict confidentiality of all payroll information and records.
- Created new hire and termination documents for payroll.
- Collaborated with human resources, accounting, and other departments to confirm payroll accuracy.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Provided backup to the administrative assistant by stepping in to assist with various tasks in their absence
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into their computer system and made adjustments to create an accurate database for payroll processing functions.
Office Administrative Assistant
Bet R Supermarket
03.2019 - 12.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Assistant Store Manager
Bet R Supermarket
04.2017 - 03.2019
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Accounts Receivable/Accounts Payable Clerk
Bet R Supermarket
07.2015 - 04.2017
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Retail Team Lead
Payless Shoe Source
08.2011 - 04.2014
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions biweekly.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Oversaw closing procedures
- Completed overnight bank deposits
- Managed and recorded all pilferage discrepancies
- Conducted team staff meetings
- Orchestrated team-building projects
- Managed promotional events regarding displays, scheduling, and advertisement.
- Served as backup for management in their absence.
Education
Behavioral Sciences
Baton Rouge Community College
Baton Rouge, LABachelor of Science - Criminal Science
Southern University At Shreveport
Shreveport, LA05.2026
High School Diploma -
Belaire High School
Baton Rouge, LA05.2012
Skills
- Implementation
- Conflict Resolution
- Employee Relations
- Payroll Administration
- Corrective Action Planning
- Recordkeeping
- Leadership Development
- Internal Communications
- Human Resources Operations
- Talent Acquisition
- Microsoft Office and Docusign
Certification
- SHRM - Society for Human Resource Management certification **In Progress
- Isolved Partner
Software
Netchex
EPS WorkLogic
RORC POS
Xero
Mineral
Asure Tax and Payroll Management
Kotapay
Empower
John Hancock
Amtrust
Employers Preferred Insurance
Timeline
People Operations Coordinator
Chief of Minds
08.2023 - Current
Payroll Coordinator
Chief of Minds
12.2022 - Current
Office Administrative Assistant
Bet R Supermarket
03.2019 - 12.2022
Assistant Store Manager
Bet R Supermarket
04.2017 - 03.2019
Accounts Receivable/Accounts Payable Clerk
Bet R Supermarket
07.2015 - 04.2017
Retail Team Lead
Payless Shoe Source
08.2011 - 04.2014
Behavioral Sciences
Baton Rouge Community College
Bachelor of Science - Criminal Science
Southern University At Shreveport
High School Diploma -
Belaire High School