CHERAE C. EDWARDS
Brooklyn,NY
Summary
Dedicated and experienced Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tax Preparer and Office Support
Jackson Hewitt Tax Services
01.2024 - 04.2024
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Analyzed financial records to verify accuracy of tax returns.
- Facilitated in office cash and card payments, maintained records and balance journal for manager's collection.
Infant Nanny
Mr. & Mrs. Whitehall
01.2023 - 12.2023
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
Administrative Assistant - Independent Contractor
CHAMPION REAL ESTATE COMPANY
11.2022 - 12.2022
- Consistently met or exceeded performance expectations in a fast-paced and dynamic work setting, demonstrating adaptability and resilience under pressure.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased office efficiency with the development of user-friendly electronic and physical filing systems for easy access to vital documents.
Business Support Officer 1
CHAGUARAMAS DEVELOPMENT AUTHORITY
08.2016 - 10.2022
- Arranging of meetings, compilation of documents and creating of packages, taking of minutes, and creating reports for the Committee's Chairperson
- Assisting the Corporate Secretary in the conduct of legal and statutory duties
- Compliance reporting on legal and governmental regulations
- Serving as the primary administrative contact and liaison with other offices, internal and external stakeholders ensuring timely delivery of key information.
- Facilitating the smooth and regular conduct of Board meetings by preparing notices, agendas, and board papers
- Monitoring and following up on implementation of Board decisions
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed comprehensive record-keeping systems to maintain organized corporate files easily accessible by management.
Junior Filing Clerk/ Administrative Assistant
CHAGUARAMAS DEVELOPMENT AUTHORITY
01.2014 - 01.2015
- Constructing of Job Letters for Monthly and Daily Paid Staff, and Estate Police Officers
- Calculating an array of leave for staff, inclusive of Vacation, Maternity, Sick and Casual Leave
- Provided Administrative support with data entry and record keeping of Internal and External documents
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
Accounting Assistant
CHAGUARAMAS DEVELOPMENT AUTHORITY
01.2014 - 01.2015
- Assisted with accounts payable functions- Construct, disseminate and monitor invoices, including all associated documentation with tenants (Monthly)
- Liaise with clients for timely receipt of monies for services provided by the Authority
- Receive and disseminate incoming and outgoing mail within the department
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Filing Clerk/ Administrative Assistant
CHAGUARAMAS DEVELOPMENT AUTHORITY
01.2014 - 01.2015
- Implementing and maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
Education
Bachelor of Arts - Business Administration
UNIVERSITY OF HERTFORDSHIRE
HATFIELD, HERTFORDSHIRE02.2022
Associate of Science - Management
ROYTEC- UNIVERSITY OF THE WEST INDIES
Port Of Spain, Trinidad 11.2012
Skills
- MS Office Suit
- Customer Service
- Verbal/written communication
- Individual Taxation
- HSE Committee Member
- Cash Handling
- Records Management
- Critical Thinking
Certification
- Accounting Assistant
- Basic Computer Literacy
References
- Mrs. Karen Clark Rowley, General Manager, Chaguaramas Development Authority, (868) 225-4232 Ext 202
- Ms. Alissa Adams, Director, Tourism Trinidad Ltd., (868) 347-1007
Timeline
Tax Preparer and Office Support
Jackson Hewitt Tax Services
01.2024 - 04.2024
Infant Nanny
Mr. & Mrs. Whitehall
01.2023 - 12.2023
Administrative Assistant - Independent Contractor
CHAMPION REAL ESTATE COMPANY
11.2022 - 12.2022
Business Support Officer 1
CHAGUARAMAS DEVELOPMENT AUTHORITY
08.2016 - 10.2022
Junior Filing Clerk/ Administrative Assistant
CHAGUARAMAS DEVELOPMENT AUTHORITY
01.2014 - 01.2015
Accounting Assistant
CHAGUARAMAS DEVELOPMENT AUTHORITY
01.2014 - 01.2015
Filing Clerk/ Administrative Assistant
CHAGUARAMAS DEVELOPMENT AUTHORITY
01.2014 - 01.2015
- Accounting Assistant
- Basic Computer Literacy
Bachelor of Arts - Business Administration
UNIVERSITY OF HERTFORDSHIRE
Associate of Science - Management
ROYTEC- UNIVERSITY OF THE WEST INDIES
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