CHERAMACA HOOD
Lenoir,NC
Summary
Retail Supervisor excelling in mentoring, training and performance-managing team members. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
13
13
years of professional experience
Work History
FLOOR SUPERVISOR
Lowe's
10.2021 - 10.2022
- Inventoried supplies and requisition or purchase additional items, as necessary
- Operated computer, POS system and merchandise scanners to accomplish work
- Conducted regular meetings with team members to discuss progress towards goals
- Utilized problem solving skills to troubleshoot various issues related to employee relations, customer service, supply chain management
- Monitored employee performance and provided feedback to ensure productivity standards were met
- Mentored and trained employees to increase productivity and morale.
TEAM LEAD
Walmart
07.2016 - 08.2021
- Delegated tasks to team members according to project requirements and employee strengths
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit
- Mentored and coached team members to ensure successful performance
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement.
SALES MANAGER
Bestway Rent, Own
01.2015 - 05.2015
- Designed incentive programs for high-performing sales personnel to motivate them to exceed goals
- Organized trade shows and other promotional events aimed at increasing brand awareness and generating leads
- Monitored customer preferences to determine focus of sales efforts
- Implemented customer loyalty programs to increase customer retention.
Customer Service Agent
Iqor
12.2009 - 04.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Education
COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S IN BUSINESS INFORMATION SYSTEMS) -
University Of North Carolina At Greensboro
Greensboro, NCSkills
- Stock Management
- Customer Relations
- Operations Oversight
- Employee Development
- Sales Goal Achievement
- Motivational Leadership
- Accounting Records
- Customer Retention
- Program Monitoring
- Creative Solutions
- Performance Coaching
- Issue Resolution
Timeline
FLOOR SUPERVISOR
Lowe's
10.2021 - 10.2022
TEAM LEAD
Walmart
07.2016 - 08.2021
SALES MANAGER
Bestway Rent, Own
01.2015 - 05.2015
Customer Service Agent
Iqor
12.2009 - 04.2011
COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S IN BUSINESS INFORMATION SYSTEMS) -
University Of North Carolina At Greensboro
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