Cheralynn DeSautel
Manager
Cheney,WA
Summary
Experienced operations and client services professional with 15+ years of success in mortgage processing, insurance sales, and business operations. Adept at managing high-volume workflows, navigating regulatory requirements, and delivering exceptional customer experiences. Proven ability to work independently, lead teams, and drive process improvements in fast-paced, remote-friendly environments.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
- Held earlier roles in insurance sales, loan processing, marketing, and operations with companies including Bankers Life, Beneficial Finance, and Bridgemaxx Communications. Responsibilities included underwriting, client advising, team training, and account management.
IT Security Sales Specialist
Rivial Data Security
01.2013
- Prospected and qualified leads for cybersecurity services and webinars
- Delivered proposals and follow-up communications to drive client acquisition
Sales Manager
Reality Homes
01.2012
- Guided clients through the homebuilding process, from contract to construction
- Managed location operations and customer experience
Territory Manager
NFIB
07.2022 - Current
- Advocated for small business clients on legislative issues impacting operations and compliance
- Grew territory membership by 10% through consultative outreach and education
- Built relationships with local/state representatives to support client interests
Outside Sales Consultant
Pacific Bath (Kohler)
07.2022 - 02.2023
- Conducted in-home consultations and designed custom bath solutions based on structural constraints
- Managed full sales cycle from needs assessment to contract close
Marketing Manager
Renewal by Andersen
07.2014 - 07.2021
- Directed marketing operations across 3 locations, managing 5 managers and 50+ staff
- Launched 200+ annual events and retail activations, driving up to 40% YOY revenue growth
- Oversaw hiring, onboarding, payroll, and HR documentation for the marketing department
- Implemented Salesforce tracking and KPI dashboards to optimize performance
Education
MBA - Operations & Strategy
University of Washington
B.S. - Business Administration
Eastern Washington University
Skills
- Mortgage Loan Processing & Compliance
- Regulatory & Policy Navigation
- Training & Onboarding
- Customer Experience Management
- Cross-Functional Collaboration
- Workflow Optimization
- CRM & Salesforce Proficiency
- Remote Team Coordination
- Insurance Underwriting & Client Advising
- Mortgage Loan Processing & Compliance
Websites
Certification
PMP (Project Management Professional)
Timeline
Territory Manager
NFIB
07.2022 - Current
Outside Sales Consultant
Pacific Bath (Kohler)
07.2022 - 02.2023
Marketing Manager
Renewal by Andersen
07.2014 - 07.2021
IT Security Sales Specialist
Rivial Data Security
01.2013
Sales Manager
Reality Homes
01.2012
B.S. - Business Administration
Eastern Washington University
MBA - Operations & Strategy
University of Washington