Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Cheramaca Hood

Cheramaca Hood

Fayetteville,NORTH CAROLINA

Summary

Proven leader with a track record of fostering team productivity and collaboration at Lowes Home Improvement and other businesses. Excelled in customer service and resolving customer complaints, enhancing shopping experiences, and driving sales through effective merchandising. Demonstrates supreme interpersonal skills and flexibility, embodying a self-motivating and hardworking ethos. Skilled in both supervisory roles and hands-on operational improvements.

Overview

8
8
years of professional experience

Work History

Shelf Stocker

Dollar General Store
06.2024 - Current
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.

Sales Floor Supervisor

Lowes Home Improvment
10.2021 - 10.2022
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales
  • Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
  • Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.

Team Leader

Walmart
Lenoir , NC
07.2016 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor Of Business Science - Computer Information Systems

University of North Carolina At Greensboro
Greensboro, NC

Skills

Leader

  • Efficient organization
  • Stock organization
  • Workplace Safety
  • Pallet Jack Operation
  • Willing to Learn
  • Customer Service
  • Positive Attitude
  • Punctual and Reliable
  • Customer Relationships
  • Performance Improvement
  • POS Systems
  • Loss Prevention
  • Money Handling
  • Forklift Operation
  • Complex Problem-Solving
  • Energetic and Outgoing
  • Training and mentoring
  • Store Opening and Closing

Timeline

Shelf Stocker

Dollar General Store
06.2024 - Current

Sales Floor Supervisor

Lowes Home Improvment
10.2021 - 10.2022

Team Leader

Walmart
07.2016 - 08.2021

Bachelor Of Business Science - Computer Information Systems

University of North Carolina At Greensboro

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Cheramaca Hood