Cheramie Dudley

My responsibility we're to assist employee in daily interaction with customers as well as counting money at the end if the night making sure deposits we're correct and all moneis were accounted for. I also disciplined employees when needed sat in in meetings to discuss budgets and schedules. I also wrote schedules and insured employees were accounted for for their daily work duties

H

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Engaged clients in person and over phone to answer questions and address complaints.
• Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
• Informed customers of product, price and policy changes to educate on issues and resolve concerns.
• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
• Leveraged consistent, successful strategies to meet and exceed performance goals.
• Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
• Greeted customers and listened closely to problems described to determine solutions.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Escalated issues to proper supervisors when standard processes were not effective.
• Took cash and credit card payments via phone, in person and through email.

I was responsible for balancing accounts entering deposits making sure account balance talking to customers about their accounts making sure there was no discrepancies in their accounts

• Communicated with customers to identify and resolve outstanding payments.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Responded to inbound inquiries regarding accounts and payments.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Used accounting software to reconcile accounts, track income and generate invoices.
• Leveraged computerized accounting software to create and maintain accurate customer account records.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Assessed data and information to verify entry, calculation and billing code accuracy.