Cheray Jones
Fontana,CA
Summary
A person who is highly motivated and has extensive experience in the Property Management and Commercial management industry. Looking to obtain a position in an organization that requires a professional with in-depth knowledge of the property market.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Manager
Cardinal Group, Inc.
04.2021 - 09.2023
- Achieving business goals and revenue targets
- Overseeing daily operations, managing budgets, and setting performance objectives
- Recruiting, training, and supporting general managers as well as conducting regular performance appraisals
- Developing and implementing business, marketing, and advertising plans
- Managing internal and external stakeholder relations and negotiating contracts
- Planning, evaluating, and optimizing operations to be efficient and cost-effective
- Ensuring products and services comply with regulatory and quality standards
- Ensuring company standards and procedures are followed
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances
- Dealing with escalated customer issues, incident reports, and legal actions.
Regional Manager
Santiago Communities - Orange County, CA
03.2018 - 04.2021
- Oversees operations for multiple properties within in Orange County and the inland empire Area
- Likewise responsible for the overall performance of each assigned property, including resolving tenant concerns, analyzing the budget, policy compliance, and maintaining the facilities
- Often conduct site visits to assess operations at each property, evaluate tenant experience, perform market analyses, determine ways to increase property value, and network locally to assist with meeting marketing goals.
Area Manager
Bridge Property Management - Utah
05.2016 - 03.2018
- Demonstrates ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual and comply with Fair Housing, state and federal laws
- Maintains accurate records of all Communities transactions and submit on timely basis (i.e., annual budgets and income projections, rent rolls, delinquency reports, move-in/move-outs, etc)
- Ensures property is rented to fullest capacity by utilize marketing strategies to secure prospective residents
- Trains leasing staff in closing techniques and confirms that appropriate paperwork has been completed and input into computer system accurately and on a timely basis
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others
- Ensures community appearance and repairs are noted and completed on timely basis
- Provide exceptional service to residents, future residents and internal team members
- Listen to resident requests, concerns and comments
- Follow and enforce all safety procedures and notify Safety Coordinator of safety hazards
- Regular, on-time attendance
- Special projects and other responsibilities as assigned.
Community Manager (Lease Up) (450Units)
Lennar Multifamily Communities - West Covina, CA
06.2012 - 03.2018
- Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices
- Procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
- Processes resident final account statements move outs cancellation fees etc.
Multi-Site Community Manager
AMC - Rancho Cucamonga, CA
10.2009 - 06.2012
- Processed work order for tenant request and complaints
- Organized and constructed property viewings
- Successfully met leasing goals individually and as a team
- Proficient in Onsite, Yardi, Lead2Lease
- Comply with the Fair Housing Laws.
CASH SERVICE SPECIALIST 2
FIRST FINANCIAL CREDIT UNION - Montclair, CA
03.2005 - 06.2009
- Balanced currency, coin, and checks in cash drawers at the end of the shift
- Calculated daily transactions using computers and calculators
- Cashed checks and paid out monies
- Examine and verified checks for endorsement as well as maintained cash levels for the branch as a whole.
MERCHANT TELLER
BANK OF THE WEST - Rancho Cucamonga, CA
01.2000 - 03.2005
- Performed deposits, withdrawals, transfers and change orders
- Provided personal account maintenance for business clients
- Managed vault transactions as well as the maintain of all cash levels for all tellers within the branch.
Education
Dorsey High School
Los Angeles, CAAssociate's degree - Business
California State University Dominguez
Carson, CA07.1996
Skills
- Team Leadership
- Time Management
- Staff Management
- Problem Solving
- Budget Management
- Customer Service
- Operational Management
- Performance Management
- Business Development and Planning
- Staff Supervision
- Leadership Development
Certification
Certified Property Manager
Additional Information
- KEY QUALIFICATIONS
- Excellent oral and written communication skills
- Great attention to detail
- Strong interpersonal and analytic skills
- Strong banking concepts
- Demonstrated ability to work in a fast peace environment
Timeline
Regional Manager
Cardinal Group, Inc.
04.2021 - 09.2023
Regional Manager
Santiago Communities - Orange County, CA
03.2018 - 04.2021
Area Manager
Bridge Property Management - Utah
05.2016 - 03.2018
Community Manager (Lease Up) (450Units)
Lennar Multifamily Communities - West Covina, CA
06.2012 - 03.2018
Multi-Site Community Manager
AMC - Rancho Cucamonga, CA
10.2009 - 06.2012
CASH SERVICE SPECIALIST 2
FIRST FINANCIAL CREDIT UNION - Montclair, CA
03.2005 - 06.2009
MERCHANT TELLER
BANK OF THE WEST - Rancho Cucamonga, CA
01.2000 - 03.2005
Dorsey High School
Associate's degree - Business
California State University Dominguez
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