Chercardeo P. Riley
Eatonton,Georgia
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance customer service efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Machine Operator/ Packer
Flambeau
01.2014 - 03.2020
- Operated packaging machinery, ensuring quality standards met during production runs.
- Monitored equipment performance and conducted routine maintenance to minimize downtime.
- Trained new employees on safe operation of packing equipment and safety protocols.
- Collaborated with team members to streamline packing processes for increased efficiency.
- Inspected finished products for defects, ensuring compliance with company quality specifications.
Customer Service Representative /Quality Control Auditor
Flambeau
02.2020 - 2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection and order processing to enhance satisfaction.
- Provided product knowledge and support, enhancing customer experience and satisfaction levels.
- Conducted thorough audits of production processes to ensure compliance with quality standards.
- Collaborated with cross-functional teams to identify and resolve quality issues.
Education
Graduate Certificate - Cosmetology
Macon Beauty School
Macon, Ga02-1997
High School Diploma -
Putnam County High School
Eatonton, GA05-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Customer relations
- Problem resolution
Timeline
Customer Service Representative /Quality Control Auditor
Flambeau
02.2020 - 2024
Machine Operator/ Packer
Flambeau
01.2014 - 03.2020
Graduate Certificate - Cosmetology
Macon Beauty School
High School Diploma -
Putnam County High School
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