Chere Crosby
Cleveland,Ohio
Summary
Goal-oriented Sales Associate with merchandising and product branding expertise. Offering well-developed sales skills cultivated through several years of commission-based positions. Pursuing a part-time position in sales with a specialty store. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Collections Agent
Baltimore Gas & Electric
03.2023 - Current
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Assisted in implementing procedures and policies to facilitate timely payments.
Insurance Agent
Excellus BCBS
10.2022 - 12.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Analyzed customer needs to provide customized insurance solutions.
Insurance Agent
Qualfon
07.2022 - 09.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Merchandiser
RGIS Inventory Solutions
01.2022 - 04.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
Insurance Agent
AmeriLife
09.2021 - 12.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
- Generated leads through cold-calling, networking and other outreach methods.
Merchandiser
TROC Global
05.2020 - 10.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at mutiple locations by following established planograms.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Hostess
Victory Casino Cruises
08.2019 - 10.2019
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Jewelry Associate/Merchandiser
JCPenney
11.2014 - 12.2018
- Worked closely with customers to determine preferences, budgets and tastes for luxury bridal jewelry.
- Explained features and benefits of diamonds to educate customers and help in making purchasing decisions.
- Followed store opening and closing procedures as per company guidelines.
- Responded in a timely manner to customer inquiries, needs and problems.
- Explained features and benefits of diamonds and other fine gemstones to educate and inform customers about quality.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Used product knowledge to assist and suggest products to customers.
- Educated customers on benefits of diamonds and other high-quality products.
- Delivered high quality, value, expertise and superior customer service.
- Maintained up-to-date knowledge of all product categories.
- Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
- Promoted company's image in positive manner to customers, delivering superior customer service experience.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Upheld consistent visual merchandising standards.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
- Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
- Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
- Placed prices and descriptive signage to enhance displays and promote items.
- Updated store planograms in collaboration with management.
- Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Communicated and coordinated execution of planograms with store management.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Created visual displays to showcase products in interactive and engaging way.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Used company provided mobile technology to perform basic job functions.
Housekeeper
Ron Jon Resort
12.2012 - 06.2014
- Swept and vacuumed floors, hallways and stairwells.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Supplied guests with extra towels and toiletries when requested.
- Cleaned and returned vacant rooms to occupant-ready status.
Jewelry Associate
Walmart
04.2006 - 06.2012
- Performed general maintenance and lightly cleaned the showroom and displays regularly.
- Collected customer data to build relationships and personalize future client development opportunities.
- Assisted customers in finding luxury bridal jewelry to fit individual tastes, preferences and budget.
- Educated customers on benefits of diamonds and other high-quality products.
- Delivered high quality, value, expertise and superior customer service.
- Achieved sales goals by tapping into emotions surrounding customers' life-changing events and helping each person select symbols of personal happiness.
- Followed store opening and closing procedures as per company guidelines.
- Promoted company's image in positive manner to customers, delivering superior customer service experience.
- Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
- Responded in a timely manner to customer inquiries, needs and problems.
- Used product knowledge to assist and suggest products to customers.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
- Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
- Upheld consistent visual merchandising standards.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
Bank Teller
Keybank
11.2000 - 07.2001
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Recommended bank products and services to current and prospective customers.
- Opened new customer accounts, including checking, savings and lines of credit.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Explained bank services, financial products and applicable fees to customers.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
Receptionist
All American Temps.
03.1999 - 02.2000
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Answered telephones and directed calls to appropriate staff members.
File Clerk
Progressive Insurance
10.1997 - 05.1999
- Updated daily logs for tracking file movements.
- Retrieved requested files and delivered to appropriate personnel.
- Contacted staff and customers to retrieve files.
Receptionist
Cleveland Board Of Education
08.1996 - 06.1997
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered telephones and directed calls to appropriate staff members.
- Greeted visitors, assessed needs and directed to appropriate personnel.
Customer Service Representative
Blockbuster Video
09.1994 - 05.1996
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Reviewed account and service histories to identify trends and issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Worked with managers to develop service improvement initiatives.
- Addressed customer service inquiries quickly and accurately.
Parking Attendant
Cleveland State University
09.1992 - 06.1993
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Directed drivers to parking spots.
- Collected parking lot fees from customers and issues parking stubs.
- Maintained cleanliness, neatness and organization of all areas.
File Clerk
Cleveland Board Of Education
06.1991 - 06.1992
- Implemented practical file system, which promoted smooth data gathering and presentation creation.
- Organized and streamlined file room operations for team of employees, which led to smoother workflows.
- Scanned and filed forms, reports, correspondence and receipts.
- Reviewed files to check for complete and accurate information.
Education
High School Diploma -
John Hay High School
Cleveland, OHSome College (No Degree) - Early Childhood Education
Cleveland State University
Cleveland, OHSkills
- Service-oriented mindset
- Bussing expertise
- Safety standards training
- Compactor operation
- Jewelry
- Diamond sales
- Product knowledge
- Mentoring and training
- Customer experiences
- Sales management
- Microsoft Office
Timeline
Collections Agent
Baltimore Gas & Electric
03.2023 - Current
Insurance Agent
Excellus BCBS
10.2022 - 12.2022
Insurance Agent
Qualfon
07.2022 - 09.2022
Merchandiser
RGIS Inventory Solutions
01.2022 - 04.2022
Insurance Agent
AmeriLife
09.2021 - 12.2021
Merchandiser
TROC Global
05.2020 - 10.2020
Hostess
Victory Casino Cruises
08.2019 - 10.2019
Jewelry Associate/Merchandiser
JCPenney
11.2014 - 12.2018
Housekeeper
Ron Jon Resort
12.2012 - 06.2014
Jewelry Associate
Walmart
04.2006 - 06.2012
Bank Teller
Keybank
11.2000 - 07.2001
Receptionist
All American Temps.
03.1999 - 02.2000
File Clerk
Progressive Insurance
10.1997 - 05.1999
Receptionist
Cleveland Board Of Education
08.1996 - 06.1997
Customer Service Representative
Blockbuster Video
09.1994 - 05.1996
Parking Attendant
Cleveland State University
09.1992 - 06.1993
File Clerk
Cleveland Board Of Education
06.1991 - 06.1992
High School Diploma -
John Hay High School
Some College (No Degree) - Early Childhood Education
Cleveland State University
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