Cherea Charlton
Atlanta,GA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations, notably at Country Inn & Suites by Radisson Atlanta Airport S. Skilled in sensitive information handling and complex problem-solving, I excel in administrative support and fostering positive client relationships. Achieved a significant increase in guest retention through exceptional front office management and hospitality.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Country Inn & Suites by Radisson Atlanta Airport S
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
Social Worker
The Department of Social Services
01.2022 - 12.2023
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
HR Officer Assistant
Simplified Outsourcing
01.2020 - 12.2021
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Enhanced employee satisfaction by efficiently addressing and resolving HR-related concerns.
- Assisted in payroll processing, ensuring accurate and timely payments to employees.
- Developed comprehensive HR policies to ensure compliance with labor laws and regulations.
- Organized training programs for skill development, increasing overall workforce competence.
- Conducted exit interviews to identify areas of improvement for employee retention initiatives.
- Coordinated orientation programs for new hires, fostering a positive onboarding experience.
- Worked closely with HR manager providing necessary data analytics helping making informed decisions.
- Collaborated with department managers to establish appropriate staffing levels and job requirements.
- Managed employee records, ensuring data accuracy and confidentiality at all times.
- Maintained open lines of communication between employees and management, promoting a healthy work environment.
- Monitored employee attendance and addressed any issues related to timekeeping or absence management effectively.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Office Assistant
Colombian Emeralds
06.2015 - 07.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
Education
High School Diploma -
Noble Preparatory High School
The Bahamas07.2020
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Problem-solving skills
Verbal and written communication
Administrative Skills
Office Organization
Oral and writing communication
File Organization
Hospitality services
Front Office Management
Sensitive information handling
Administrative Support
Initiative-taking
Complex Problem-Solving
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Country Inn & Suites by Radisson Atlanta Airport S
02.2024 - Current
Social Worker
The Department of Social Services
01.2022 - 12.2023
HR Officer Assistant
Simplified Outsourcing
01.2020 - 12.2021
Office Assistant
Colombian Emeralds
06.2015 - 07.2019
High School Diploma -
Noble Preparatory High School
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