Cherece Johnson
Minneapolis,MN
Summary
Accomplished leader skilled at building an inclusive culture and performance. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Experienced with problem-solving abilities toward enhancing plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Xfinity
01.2021 - Current
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, weekly and monthly counts, and adjusting orders accordingly.
- Increased sales revenue by developing and implementing effective sales strategies.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Evaluated performance against goals and implemented appropriate development plans.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Assistant Store Manager
Xfinity
09.2018 - 01.2021
- Coached, promoted professional growth and facilitated development of each RSP to drive performance excellence, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reviewed performance data to monitor and measure productivity and goal progress.
- Planned schedules and delegating assignments to meet coverage and service demands.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Met or surpassed store targets through employee engagement and forward-thinking planning.
Customer Account Executive (Retention)
Xfinity
09.2015 - 09.2018
- Provided elevated customer experience to generate loyal clientele.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Taught skills in customer interactions, sales and metrics via both classroom and individual instruction.
- Mentored new associates to contribute to the company's positive culture.
Education
Associate of Arts - Criminal Justice
Dakota County Technical College
Rosemount, MNSkills
- Coaching and mentoring
- Goal Setting
- Organizational Skills
- Staff Management
- Relationship building and management
- Performance monitoring
Timeline
Retail Store Manager
Xfinity
01.2021 - Current
Assistant Store Manager
Xfinity
09.2018 - 01.2021
Customer Account Executive (Retention)
Xfinity
09.2015 - 09.2018
Associate of Arts - Criminal Justice
Dakota County Technical College
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