Brandon Raiford
Portland
Summary
A reliable and dedicated employee in the Customer Service/Hospitality industry with 10 plus years of experience. Honed important skills such as being a detailed-orientated worker, a sufficient problem solver and a worker who is used to multi-tasking under pressure. Firmly believes in the virtue of being a team player and being open to communication. Takes pride in having initiative to maintain and complete all tasks at hand.
Overview
11
11
years of professional experience
Work History
HOUSEPERSON/SHUTTLE DRIVER/BREAKFAST ATTENDANT
Holiday Inn Express & Suites Portland Airport
2018.05 - Current
- Providing and for filling any specific request made from housekeeping and Front Desk managers and train new hires when needed
- Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
- As a Shuttle Driver - I'm responsible for the safety of the hotel customer providing remarkable customer service, maintaining a clean and safe vehicle, adhering to traffic laws and company guidelines, ensuring on-time arrivals and departures.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Streamlined communication between dispatchers and drivers using GPS technology.
- Navigated through heavy traffic conditions safely, utilizing advanced driving skills and knowledge of local roads.
- Collaborated with other employees to create a positive work environment that contributed to high levels of job satisfaction.
- Kept accurate records of trip details including pick-up/drop-off.
Store Donation Attendant
Goodwill Outlet
2015.06 - 2018.05
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
Drive Thru Attendant
Jack In The Box
2013.10 - 2015.04
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Anticipated peak traffic periods and adjusted workflow accordingly, optimizing staff productivity during busy times.
- Promoted teamwork among staff members by offering help where needed, contributing to a positive work atmosphere.
- Handled cash transactions responsibly, balancing cash drawer at the end of each shift with minimal discrepancies.
Education
Degree Field Nursing of Study -
Centennial Job Corps
Nampa, IDSkills
- Work Prioritization
- Detail Oriented
- Guest Relations
- Strong Organization
- Punctuality
- Safe Driving Practices
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Safe Food Handling
- Performance Improvement
Accomplishments
I Received 3 Outstanding Associate of Quarter Awards 2019,2021 & 2022 from Holiday Inn Express & Suites PDX Airport.
Timeline
HOUSEPERSON/SHUTTLE DRIVER/BREAKFAST ATTENDANT
Holiday Inn Express & Suites Portland Airport
2018.05 - Current
Store Donation Attendant
Goodwill Outlet
2015.06 - 2018.05
Drive Thru Attendant
Jack In The Box
2013.10 - 2015.04
Degree Field Nursing of Study -
Centennial Job Corps
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