Cheree Crockett
Summary
Well-qualified professional with proven success in improving operations and solving problems. Ready to leverage training and experience to take on new professional challenges. Dedicated to provide excellent service with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Dispatcher
Parts Authority
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Alorica
01.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Private Caregiver
Chelsea Oppenheim
10.2021 - 01.2023
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Administered medication as directed by physician.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
Independent Contractor
Alegria Community Living
07.2016 - 06.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM05.1992
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Insurance Verification
Timeline
Dispatcher
Parts Authority
02.2023 - Current
Customer Service Representative
Alorica
01.2022 - 01.2023
Private Caregiver
Chelsea Oppenheim
10.2021 - 01.2023
Independent Contractor
Alegria Community Living
07.2016 - 06.2021
High School Diploma -
Del Norte High School